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      Hotels.com

      Part of Expedia Group

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      Hotels.com reviews

      3.8

      71% would recommend to a friend

      (185 total reviews)
      avatar

      Adam Jay

      58% approve of CEO

      55% positive business outlook

      Ratings by category

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Senior management

      Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      185 reviews
      4.0
      Aug 28, 2015

      Overall good place

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work. Nice fellow employees.

      Cons

      Hard to get vacation when you want it. Taking a sick day over a holiday is ridiculous when you genuinely are sick and have a doctor's note.

      2.0
      Aug 21, 2015

      It's not what it used to be.

      Lodging support services agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      My co worker's on the phones were amazing. The pay is decent and free sodas and juice.

      Cons

      There has been too many changes and there is a lot a favoritism. They took away our monthly bonuses and what they are offering does not come close to what we should get. The Supervisors are never at work, always calling in, they seem to not get in trouble for not being at work. The whole atmosphere has changed, we can't even read a book at work.

      avatar
      Hotels.com Response
      10y
      We’d like to thank you for your review of Hotels.com! You are an important and valued part of our call center operations. This feedback helps us evaluate and improve our organization.
      3.0
      Jul 15, 2015

      Senior SEM Specialist

      Senior sem specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good and even higher than market average.

      Cons

      The organisation changes almost daily, projects getting cancelled overnight. Tumultuous place to work for.

      Viewing 136 - 138 of 185 Reviews
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      ReviewsHotels.com reviews

      Glassdoor has 207 Hotels.com reviews submitted anonymously by Hotels.com employees. Read employee reviews and ratings on Glassdoor to decide if Hotels.com is right for you.