Pros
Hotels.com in Dallas is a great place to work. It is a fast paced, fun, energetic, collaborative environment. I think the last two reviews written were by a few disgruntled employees on the search team, who were recently (more or less) pushed out of the org. Hotels.com isn't perfect, but I'd say it's a great place to work. Also, there are reviews that seem to be left here from the call center team in Springfield, which is a different organization than the hotels.com team in Dallas, so I'd read those separately. The pros:
- Great new office space; open lay-out, travel themed conference rooms and decor, games such as ping-pong, x-box etc, free drinks...
- Free perks- not sure why someone wrote these are going away in 2014. I haven't heard anything about that. We have free weekly lunches, in-office happy hours, free fruit, free drinks etc. I guess one con is that sometimes it does feel like people start to take this for granted and will complain if we don't have lunch one week for whatever reason. That can be annoying to be around.
- It's a laid back environment- you can wear pretty much whatever you want and people keep flexible hours if they need to come in early or leave early, there is no standard work-day.
- Of course, working in the online travel space is fun. It is fast moving and, if you like travel, the perfect place to combine something you like to do personally, with work.
- Leadership is open and seeks feedback and input from others. They try hard to build a collaborative environment by planning team events, team building etc.
- Generally the team is passionate, hard-working and fun. There are a few people who are downers but overall, it's a good team to work with.
Cons
Like I said, Hotels.com is not perfect but having worked at many other places, I think it's not far off. Cons are:
- Much of the overall leadership is out of the London office, which means people in Dallas can sometimes feel cut out of the decision making process or uninformed when decisions are made
- The area around the office (highways) are always under construction! Makes traffic bad.
- Not enough technology (such as video conferencing) for an office who has to constantly interact with other global offices
