Housecall Pro reviews

3.8

70% would recommend to a friend

(433 total reviews)
avatar

Stan Chia

100% approve of CEO

73% positive business outlook

Housecall Pro has an employee rating of 3.8 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Housecall Pro employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

433 reviews
5.0
Apr 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Everyone is super welcoming and willing to help each other out. Great community for learning and growing your career

Cons

Going through upper management shifts so it can take some time to ramp up

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Housecall Pro Response
5y
Glad you are onboard and on a good path. We've added 150+ new employees in six months; we're lucky to have seasoned leaders across the R&D team. The biggest challenge in the Covid era and a distributed workforce is ramping new hires, so we hear you on the time aspect. It seems to be a universal issue yet we're keen to do better than the average by a broad mark. Let us know how we're doing.
2.0
Mar 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work, great benefits, overall good people to work with

Cons

new CEO doesn't care about the little man in the company and doesn't care about a company culture. After HR was fired anything making this company fun and unique stopped. The turnover rate is through the roof and everyone acts like it's normal. Pay is low for the positions

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Housecall Pro Response
5y
What compels you? If you can define that, then you can define success. I meet with all of our new hires and we talk about that measure, success. For the 150+ new people that have joined Housecall Pro in the last six months, the most common answers are: “drawn to our mission of helping Pros”, “the people I met with are really smart and passionate”, “I want to be a part of a fast-growing business”. People want to be be in a scaling business with a true-north that matters - that’s like a unicorn flying on a magic carpet its so rare. Arguably, Housecall Pro has it. So for you, you have to define if success is being a part of an extraordinary story, working with exceptional people and managers and taking care of a customer who is the backbone of our economy. No one person, our CEO nor our head of people defines that measure for anyone else; that decision is up to you.
5.0
Mar 5, 2021

Great company culture and diversity!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Learning alongside a team of smart and kind individuals.

Cons

Job security, 1/3 of the company was laid off in 2019 right before the holidays.

avatar
Housecall Pro Response
5y
Thanks for taking the time to review and to provide feedback on Housecall Pro. The business is thriving today - 2020 was a hard time for the world yet our industry, professional home services, was critical to keeping people comfortable and safe in their homes when they could hardly venture out to any other place. We were in emergency services and customer demand continued to outstrip supply, so our tens of thousands of subscribing companies, our Pros, grew solidly last year. As a result, Housecall Pro was able to grow dramatically in the last 18 months and to invest even more in that continued ramp as the industry and the adoption of software steadily marches forward. We're on pace to nearly double our headcount in six months of time. That would have been hard to imagine in late 2019. Thanks for your feedback; we do appreciate it.
Viewing 367 - 369 of 433 Reviews

Glassdoor has 488 Housecall Pro reviews submitted anonymously by Housecall Pro employees. Read employee reviews and ratings on Glassdoor to decide if Housecall Pro is right for you.