HubSpot reviews

The sales team is huge, and it shouldn't be. I think there's a bit over 500 sales reps, and HubSpot really only needs about 200. The territories are extremely saturated, you're given a few zip codes to work with no matter what vertical of business you go into (small biz, corporate, non profit, etc.) You'll spend about 80% of your time prospecting to companies that have already been reached out to by other reps at HubSpot, so to gain new business can be very difficult unless you dedicate 80 hours of prospecting each week. The sales cycle is long but you have support on all ends to help you finish. Would not recommend being an account exec, but if you start off as an SDR you will definitely learn a lot. They keep hiring more and more account execs which is leading to more than 70% of the sales org not meeting their quota. It is also not very diverse, but then again, not a lot of companies in Boston are. Most of the people are of course white but it's hard to get other nationalities when that's all that is available in Boston. I was one of the few people of color in the entire organization, so of course I felt like we weren't represented very well. Out of the 1000 plus employees, I would say abut 30 or so aren't white. Having said that, I never felt out of place or insulted or anything, everyone is very welcoming. It would just be nice to have more minorities in the crew.

Specific to working in Support: the position is sold as a jumping-off point from which you can get any job in the company, but in reality that's a very difficult leap to make -- even when you're working hard and networking well. It is absolutely a job where you can learn a lot, but in my experience other departments tend to be reluctant to hire from Support. If you do apply for positions elsewhere in the company, the process tends to be long, drawn-out, and confusing, with unhelpful feedback. It's easy to get burnt out in Support, particularly since management has begun cracking down on productivity metrics. In addition (this is an incredibly whiney complaint, but it should be said) it can feel like Support is the redheaded stepchild of the company. Other departments get showered with ski retreats and personalized Bose headphones, while Support gets a warm handshake and a pat on the back. Not to undervalue the back-pats; it's great to hear the execs tell you you're the most important department in the company -- it just would be a lot cooler if they actually treated you that way.