HubSpot reviews

3.4

55% would recommend to a friend

(4,153 total reviews)
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Yamini Rangan

65% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,153 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

World-class product - the product really is the best on the market. Flexibility in building custom packages for customers with products and pricing. Customers know and love the product and often bring it from company to company with them. In general, I have a ton of hope for HubSpot and there are some really amazing people there however there is a lot to improve on. I'm writing this review bc I wish I had seen one like it before I joined. If you are coming from a Salesforce, are super organized, and land on the right team with a good territory you will be great!!

Cons

You are very unlikely to make it out of your first year of Ramp Of my hiring class almost 50% were put on a pip and/or fired The managers have an actual incentive to continue to bring on new reps while pipping/firing under 1 year reps to keep their team number low, while they send good leads to tenured reps They provide very little training - managers do not have a ton of product knowledge and there is no formal training program Lots of noise and unfocused strategy - Strategy seems last minute and ad hoc. CRM DATA IS A MESS ---- This was a major shock for me because it adds an insane amount of admin work on your plate, think old contacts, duplicate records, and records that don't connect to our actual customer database. They ask you to hit prospecting metrics with extremely few tools and a messy crm which makes it super frustrating. Territories are unfair - Reps who have been there for 2+ years know every trick in the book and have bloated books of businesses by skirting around rules. Managers pass leads to tenured reps Leadership protects managers who churn through new reps, they say it's a mishirebut its really just bad or poorly trained managers Straddling the fence between a true enterprise org and a smb/mid-market org - they expect you to be running small transactional deals while executing complex deals with 10+ team member deal teams. This is nearly impossible with the amount of time in the day, messy crm data, metric expectations (ie calls, emails, activities and tasks), and internal meetings (there are a ton) VP of sales says we are on quarterly quota when you are actually on monthly quota. The sales cycle length is quarterly. You can hit your yearly, and quarterly numbers and be fired on missing a month. Very little team culture - There are some amazing tenured reps that are willing to help but there are few and far in-between. Most reps are just trying to get by and have their heads down and are unwilling to help.

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HubSpot Response
2y
Thanks for the feedback--our team in core HR and in sales recruiting is looking at both the feedback we are seeing here and in the NPS specific to a few of these topics so we can ensure Christian and team have the full context here. Appreciate you flagging our way. -Katie
1.0
Oct 24, 2022
Recommend
CEO approval
Business Outlook

Pros

The people who work there , my colleagues are the only good thing left after every other perk has been stripped from us this year

Cons

Unlimited pto is a lie, flexibility is a lie, even the sabbatical after 5 years is only valid depending on your metrics attainment. We just got an email that implies they are going to start changing our in and out times on a daily basis. A dairy queen can offer you a set schedule but they can't. Hubspot will lie to your face and when they do not outright lie they will twist the definitions of the words you agreed to and say "look if we change the meaning of this word then it says here that technically you agreed to this" Avoid avoid avoid They also like to reject people the first time they apply for promotion just to "see if you really want it"

1.0
Mar 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO OK Benefits Can work fully remote CEO is great

Cons

Overall, HubSpot has failed to treat their current employees with respect. There is no internal growth aside from 'lifers' who have been with HubSpot for over 4 years. The turnover is extremely high with 1/5 of the companies current employees open to new opportunities (majority of these people women and POC). They promote people based on personal relationships with leaders instead of qualifications. You have to 'drink the koolaid' and continuously post inflated reviews of the company culture on LinkedIn to even start getting recognition. Compensation is no where near comparable to other companies in the market. They hire new employees doing the same work as current employees at significantly higher rates (~25-50k above in some cases). They have people taking on responsibilities which go far outside of original role responsibilities and refuse to promote or increase comp. This is something I specifically went through, more information below. For sourcing specifically, there is a lack of clarity around career growth plans. While management was building this out I was 'kept in the loop' and was given the opportunity to give suggestions and feedback on these plans. However, when the already finalized plans were shared with me, I noticed that it was copied word for word from the recruiting career path. I set up time with my manager to discuss feedback. I had built out a document highlighting similarities and offered suggestions which would be more aligned with the role of a sourcer vs. a recruiter and was told they would take it into consideration. No changes were made. Given I was their most tenured Sourcer on the team and had even been recognized by higher leadership as the reason they decided to build out the sourcing role at HubSpot, I hoped they would be more open to ideas around making this career path reflect the duties and expectations of this role more accurately. This led to many sourcers joining and quickly realizing the role itself was not what they had expected during the interview process. **Additional Context** I started at HubSpot as a contract worker on a one month contract which was extended out month by month for about 5 months. Through this time I was the only one out of 7 other sourcers that came and went who, consistently performing above the bar. I frequently expressed interest in being a full time employee and was told every time that it would happen the next month. It never did. I began interviewing and was finally offered a FT position when I brought this offer to leaders. Following this, they hired 4 new FT sourcers which was great given we were able to build out stronger sourcing capacity. When these sourcers joined, I was responsible for training and onboarding them all, getting them set up for success around internal tooling, best practices and metrics. In addition, I had taken on two New Hire Trainings which I gave weekly, if not more, to incoming employees on the recruiting team as a whole. Then we added another sourcer coming from a non recruitment background and was given the task to mentor them 3x a week on top of general onboarding and training. I had no problem with these tasks as I am always open to help our team grow and continued to maintain above average metrics. My issue comes in when I attempted to have growth conversations with my manager. I felt as though I was taking on the responsibilities of a sourcing team lead. I was told we could discuss promotions but then was met with my manager continuously canceling our 1:1s and shortening them to 15 minutes. I gave my manager feedback on this and while I know she was busy with many new new hires, I think this is unacceptable behavior from a direct manager. I finally decided to cut my losses with HubSpot. While it saddened me because I had been there for 2.5 years and would have preferred to stay, I felt undervalued and overworked.

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HubSpot Response
4y
Hi there, it's been awhile since you were part of our team, so I'm really sorry to hear of your experience and also think many of the issues you address have been addressed as we scaled. Specifically, we now have a dedicated sourcing team with dedicated management (and are hiring more of those teams), launched a bunch of changes on compensation and transparency, and have both a People Ops and a Pillar (G&A) process for promotions, so I think the experience of existing sourcers is quite different from the one you had. I'm sorry you felt burned by your HubSpot experience, and I've met with our VP of recruiting to discuss the feedback and ensure it's heard by our team and we learn from it regardless. -Katie
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