HubSpot reviews

When people tell you this place is a cult, they aren't kidding. It's a glorified adware company that's convinced it's changing the world. Everyone is a ladder-climbing, two-faced snake who will rat you out to management the second you aren't acting "hubspotty" (a word they actually regularly use which at its core means showing up to work smiling and happy to take whatever they give you). They consistently underpay their support workers, and when tasked with brutal overtime, compensate them with pizza. They act like they care about progressive issues but don't actually care about anything other than the bottom line; it's all a PR stunt.

HubSpot used to brag that they were the Best Place to Work in America. They don’t seem to be even trying for that anymore. Our eNPS score was the lowest it's ever been, and the entire Support department regularly gets told that we're the backbone of the company, but we get treated so poorly that everybody seems to be packing up and leaving. If you're a minority, they aren't interested in paying more than lip service to diversity. If you're experiencing discrimination, they don’t seem interested in doing anything about it, because there's no business need to do so. AI has taken over large percentages of Support tickets, leaving the difficult work to humans. We're burned out, and the company's response to that burnout is a new pilot program where we're told to work harder, while they try to sugarcoat it as being easier. We are underpaid for our work, and they keep telling us that we're paid average for our role. Support members have very little chance of moving into positions in other departments, and the seeming hard focus on hiring in countries outside the US in order to pay them less for the same work, means there's no chance of advancement.