Many of these reviews are fake. Don't believe them
Pros
Unlimited PTO. Other than that, nothing. Benefits are standard for a tech company.
Cons
Pay is much lower than industry standard. Support Managers make 110-120k, while Support Specialist make 45k which is a disgusting pay gap given how absolutely nothing Mangers do other than crack whips. Zero sense of leadership and just have a "do better" mentality if you are struggling. Stress throughout the Support department is rampant due to intense metrics and workload. May reps need to work second jobs and can't afford healthcare, and management/higher ups couldn't care and less which is beyond ironic for a company that "cares" about your psychological wellbeing. This is a place for sycophants and people who can drink the Kool-Aid just to get to a 6-figure position to do not a whole lot. Mobility is hyperbolized. Most reps work a year and realize how BS this place is and move to a place that pays 20-30k more a years for less work.
