HubSpot reviews

The last year has been rough. The company is headed in the wrong direction. If you are looking to be a customer success manager, don’t! People are quitting because of the extreme KPIs 80 Calls per month 76% of low usage customers must have a connected call 50% of your risky customers must be engaged On top of that, the raise CSMs got this year was less than 2% DO NOT APPLY TO BE A CSM. RUNNN

- Significant erosion of benefits over a short period - Shift to a heavy PIP (Performance Improvement Plan) culture - Frequent and disruptive management turnover (multiple changes within a year) - Loss of long-tenured employees, signaling deeper instability - High stress environment with little sense of job security - Noticeable pattern of employee turnover that appears tied to cost-cutting measures - Declining stock performance, raising concerns about long-term company health - Culture has shifted away from its original values, making it difficult to trust leadership direction Overall, while remote work and pay remain strong, they are outweighed by instability, stress, and a concerning pattern of turnover that suggests deeper organizational issues