Wow, where do I start. Leadership is extremely disorganized. There are no processes in place. Employees are so rude to each other, take zero responsibility for their own mistakes and are disturbingly unprofessional. It's almost as if management has never worked in a professional setting before. When something falls through the cracks, they just blame other people and make no effort to actually put processes in place or to fix things.
Employees don't know how to pick up the phone and work through issues. They commonly hide behind rude and accusatory e-mails. Expectations are completely unrealistic. I can safely say this because I have worked for huge MA businesses, the #3 employer in the state, and I've never dreamed of encountering such unprofessionalism in the work place.