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      Humana

      Engaged Employer

      Humana Customer Service Representative II reviews

      1.2

      Be the first to recommend this company

      (3 total reviews)
      avatar

      Jim Rechtin

      Not enough data to show CEO approval

      Ratings by category

      4.2

      Diversity & inclusion

      2.7

      Senior management

      2.5

      Work/Life balance

      1.8

      Compensation and benefits

      1.0

      Culture & values

      1.0

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      2.0
      Apr 30, 2026

      Use to be a nice company to work for

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits PTO Work From Home Education assistance

      Cons

      Unprofessional Management Bias towards Men Managers Training System applications never work Only cents for raises Favoritism Unethical Practices Hard to change roles even if you apply within the company, may do better applying outside the company

      1.0
      Oct 8, 2025

      Stressful

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Remote Remote Remote Remote

      Cons

      The members are verbally abusive and there is nothing in place to release the member should they get out of hand. You have to try and defuse them and if you cant you transfer them to a team of people that are not supervisors. I dont know what they do but you cant offer to transfer the member. The Broker/Agent/Member has to request a supervisor. Until they request one you are their punching bag

      3.0
      Jan 3, 2022

      Lots of info to retain

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -They give you a long thorough training. - Good benefits. - Good training hours.

      Cons

      -You learn so much that you're not putting it to use until the day of your first call so it can all be so overwhelming and very confusing. -They start Customer Service Representative II at $18/hour definitely not worth it.

      Related searches: Humana Customer Service Representative II jobs | Humana Customer Service Representative II salaries | Humana benefits | Humana interviews | Humana conversations
      Humana reviewsHumana Customer Service Representative II reviews

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