Listen to other I didn't :DON'T DO IT
Pros
Working from home-No commute. The members.
Cons
Poor training-First 3 weeks tons of information and review of computer system. No hands on because most time the testing environment didn't work. Told this was a foundation then will build on with mentor. 2 days with mentor, which included listening to 2 calls, told to click here, click there ,No your doing it wrong. NOPE,NOPE is a word I learned well. Day 3 with mentor calls being critqued by QA REALLY. First two call I made still learning and in orientation. Talk about a kick in the face. Lots of pressure to perform with little training. Figure it out. Hours and Hours of OT each day. Documentation is a nightmare. Nursing Care Plans handwritting out, like nursing school on EVERY diagnosis person has had over past year whether its an issue or not. Called areas of focus, can end up with 10-15 to have to manually type out a long care plan on each even if not an issue!!! Mandatory Overtime. AS SOON AS I FIND ANOTHER JOB I AM GONE!!!!!! On a good note the first trainer was so sweet, too bad they don't follow her lead by being real and supportive. My Coach (manager) was very nice, tried to encourage me.
