Sigh! Grab a cup of tea - this might take a while.
Training was terrible because the IT systems did not work. They don't supply stationery so you have to bring in your own notepad which is unethical. I have worked in banks before and you had to lock your desk and under no circumstances were you to bring any paperwork home.
Targets are unrealistic. They rely on you working extra hours for no extra pay so you can hit your targets. It is frowned upon for you to leave on time and I received very bad looks from my Team Leader when I had the nerve to leave at 6pm.
I was getting in at 9am and leaving at around 7pm (with a 20 minute lunch break) or later so I could hit my target. I would have stood a chance if their computer systems did not crash twice a day and take ages to reboot. When we mentioned this we were just told that is just the way it is. We were told to work harder. They had no phones so we had to use our mobiles to call the IT department who were in Scotland.
Management is very poor. Rude senior management who clearly don't care about their staff. In the first month we were all dragged into a meeting where senior management reprimanded us for the sickness levels, even though a lot of people had not had any time off. Oh and we were told not to book any holidays until late September.
I think even the cleaners got fed up because at times the place looked like a trash can with unwashed coffee cups in the kitchen area and overflowing bins that had not been emptied. Horrible!
