Is Hyatt a good company to work for?

Hyatt has an overall rating of 3.9 out of 5, based on over 8,106 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 74% of employees would recommend working at Hyatt to a friend and 63% have a positive outlook for the business. The best reviews about Hyatt have been left by employees working as Human Resources , Human Resources Manager and Human Resources Coordinator .

Does Hyatt pay their employees well?

According to anonymously submitted Glassdoor reviews, Hyatt employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hyatt. This rating has been stable over the past 12 months.

How satisfied are employees working at Hyatt?

74% of Hyatt employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hyatt 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hyatt?

Front Desk Agent (325) , Sales Manager (178) , Gallery Host (135) , Front Desk Receptionist (124) , Server (119) , Bartender (113) , Manager (87) , Server/Waiter (70) , Banquet Server (58) , Housekeeper (54) , Intern (54) , Assistant Manager (52) , Administrative Assistant (49) , Guest Service Agent (49) , Assistant Front Office Manager (47)

What are the pros of working at Hyatt according to real employee reviews?

"And some of the people that work there are great people whom I will miss." ((in 341 reviews)); "All of the staff is friendly and seems to genuinely care about each other while at work." ((in 138 reviews)); "Tips and coworkers were great" ((in 129 reviews)); "Growth opportunities and will train you if you lack adequate experience" ((in 89 reviews)); "Great training and onboarding" ((in 88 reviews))

What are the cons of working at Hyatt according to real employee reviews?

"Poor management and very set in their ways" ((in 380 reviews)); "Pay is low and sometimes it can feel like there is shadiness happening at higher levels" ((in 331 reviews)); "Long hours pretty intense job highly stressful as you are dealing with high volume of clients." ((in 253 reviews)); "the salaries are LOW!!! that creates tension between people who are in hierarchical positions and people(e.g." ((in 169 reviews)); "No work life balance / HR is fully committed to helping the company and not the employees that raise issues." ((in 144 reviews))

What are employees saying about Hyatt layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hyatt layoffs and their outlook for job security at Hyatt in 2026.

What are the top reviewed Hyatt locations?

Chicago , Orlando , San Diego , New York , Denver , Austin , Atlanta , Omaha , San Antonio , Washington , Seattle , Dallas , San Francisco , Houston , Los Angeles , Miami , Phoenix , Scottsdale , New Orleans , Incline Village , Bellevue , Huntington Beach , Tampa , Saint Louis , Sacramento , Philadelphia , Jacksonville , Boston , Moore , Jersey City

Hyatt reviews

3.9

74% would recommend to a friend

(6,981 total reviews)

Mark S. Hoplamazian

82% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,981 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,981 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

7K reviews

4.0

Oct 5, 2025

Great place to work, until it wasn't

Chat care associate

Recommend

CEO approval

Business Outlook

Pros

Flexible hours. Great PTO system. Paid holidays if working in corporate.

Cons

They lied to us for a few years, stating we were the future while training a team overseas to outsource to and lay us all off without any heads up. We were not offered other positions in the company.

2.0

Mar 27, 2025

Wouldn’t recommend

Sales coordinator

Recommend

CEO approval

Business Outlook

Pros

Easy job - often boring. Didn’t feel challenged or like I was contributing to the team.

Cons

Unorganized and very little opportunity for growth. I don’t think this job is reflective of what it’s like to work in hospitality but I had a very negative experience.

1.0

Oct 13, 2024

Worst employment experience I've ever had

Marketing manager

Recommend

CEO approval

Business Outlook

Pros

They had a really nice wellness room in the corporate building and a decent communal lunch area, but the food was overpriced.

Cons

I worked for the corporate office for only a few months. People were not friendly or welcoming. Everyone was very pretentious and uptight. People would tell on each other for being late or complain about certain people not coming into the office as much as others, despite not knowing people's personal issues or conversations with managers. It was a very toxic environment.

Viewing 94 - 96 of 6,981 Reviews

Top companies for "Compensation and Benefits" near you

Marriott International

3.6★Compensation & Benefits

Hilton

3.6★Compensation & Benefits

IHG Hotels and Resorts

3.6★Compensation & Benefits

Omni Hotels

3.9★Compensation & Benefits

Jobs at Hyatt

Night Cleaner - Stewarding (Overnight)

Laundry - Overnight Laundry

Housekeeper / Room Attendant

Security Officer (overnight)

Hyatt

Hyatt reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work, until it wasn't

Wouldn’t recommend

Worst employment experience I've ever had

Top companies for "Compensation and Benefits" near you

Jobs at Hyatt

Hyatt reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Hyatt reviews FAQs

Jobs at Hyatt