Hyatt reviews

3.9

74% would recommend to a friend

(6,978 total reviews)
avatar

Mark S. Hoplamazian

82% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,978 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Jun 15, 2016

Chaos

Recommend
CEO approval
Business Outlook

Pros

Fellow staff, the learning experience

Cons

Chaotic environment. Low pay. You wear too many hats as a front desk agent and are sometimes the ONLY employee in the entire building!! Hateful management that doesn't care. Incredibly poor treatment. Yelling, threats, and insults abundant.

3.0
Jun 3, 2016

Culture change taking place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are great people who work at Hyatt and are very committed to doing good work and driving awareness and preference.

Cons

Sr. Leadership in the company has changed in the past cpl of years, particularly in marketing. The care and concern for employees has been replaced with a cold, abrupt and less than caring management style that takes a my way or the highway approach.

2.0
Jan 12, 2016

Parochial and Out of Date

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employees are nice. The cafeteria is pretty good. The work wasn't challenging or time consuming so provided good work life balance (however the lack of challenging work I viewed as a con as well).

Cons

I worked at the corporate headquarters in a high level individual contributor role. Coming from a larger organization I was blown away with the poor systems, policies and attitudes . I found many of the processes to not be intuitive and to defy reality or logic however whenever I brought these things to the attention of my manager it was viewed as me being critical. Honest descent was not appreciated in the work environment. Additionally I was surprised at the degree to which I was micromanaged particularly given I had many years of experience not only in the industry but also in management roles. We did not have the flexibility to work from home as most people in our profession do and when we eventually did it resulted in IMs and phone calls which were obviously made to check up on me (because otherwise I would just not work??!?! very insulting). I found it very bizarre and didn't appreciate being treated like a front desk agent as a high level individual contributor manages there own time, due dates and work loads and don't need to be micromanaged. We were also delegated responsibilities many times based on senority! As opposed to looking at our strengths and individual areas of interest and assigning work accordingly. This I found particularly flabbergasting. Between the outdated systems, policies and inflexibility it was pretty frustrating and unbearable.

Viewing 16 - 18 of 6,978 Reviews

Glassdoor has 8,103 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.