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      Hyatt

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      Hyatt reviews

      3.9

      74% would recommend to a friend

      (6,978 total reviews)
      avatar

      Mark S. Hoplamazian

      82% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,978 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      7K reviews
      2.0
      Oct 23, 2015

      Managers need greater compensation

      Assistant front office manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on the hotel you can have a really fun team to work with. The travel benefits and opportunities for transfers are great.

      Cons

      Want a poor salary combined with equally awful hours? Then Hyatt is the company for you! Managers are worked like dogs and when I transferred after my second hotel I was offered a lower wage than I had been making before. I tried to negotiate, but was in a bad position to do so. Then at my next hotel I received a great review combined with a 2% raise. I was working until 2 am last night, spent many nights dealing with screaming upset guests, medical emergencies and had to evict people a couple times. I've was called every insult under the sun by drunk people and getting a raise comparable to inflation was the last stray. Goodbye Hyatt, I've been gone a year and don't miss you.

      5.0
      Jul 13, 2014

      Infformation technology team. Best place to work in Chicago

      Senior developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      New head of group that gets it. Great vision, great execution. Listening culture. Whole department has been restructured and it was finally done right. I've never seen a tech department communicate so well all the way down the organization.

      Cons

      We are in a different building then the rest of the company, although some of my peers view this as a plus. Hours can be long. Some of the tech we have to support it a little long in the tooth. Head of department seems very comfortable with risk and failure, but the middle managers between him and I are much more conservative, and dare I say afraid for their jobs. CEO seems detached. Structure outside of IT (marketing,finance,operations) needs better leadership

      2.0
      Mar 17, 2010

      Cheap and Ruthless

      Security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Hyatt in St. Louis, Missouri, has managed to get a few good professionals under its belt, from whom, you can learn much about the industry and increase your own skills. If you are the loyal, punch-the-clock, do-your-time and go home type, this is a great place to work because no one will bother you and your job will likely be secure. Most of the managers are down-to-earth types which makes for easy communication when necessary. Many celebrities stay at the hotel, so if you're into meeting famous folk, you'll probably have plenty of chances.

      Cons

      The hotel has one goal, and one goal only: make as much money as it can by any means necessary. That sounds like most businesses these days and that's the problem! Hyatt, like many companies, preach loyalty and dedication to its employees but doesn't practice it towards them. Everyone working at the Hyatt is expendable. When business is slow, you're out of work - not because they can't afford to keep you working, but rather, because they can't afford to keep you and increase profits. Hyatt wont make any sacrifices for its staff. The benefits are bottom of the barrel and advancement is almost entirely political. Getting close to the right person(s) is equal to being highly qualified - they net the same results. Most managers are spineless and wont stand up to corporate, or other managers for that matter, for their staff. If a manager doesn't like you, you probably wont last - even if that manager is over another department.

      Viewing 19 - 21 of 6,978 Reviews
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      Glassdoor has 8,103 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.