*Long hours of work, including weekends plus call centre is switching to 24/7 and rotating shifts.
*Unnecessary 1 hour lunch break which is scheduled for the needs of call centre, without taking into consideration needs of employee.
*A lot of changes about which CSR department usually gets to know the last
*Management hired from without (which is really terrible) - they do bring their new ideas but they do not know anything about the company - very chaotic and useless.
*Some upper level management seem to just be there... ppl tend not to even know the role of this person.
*If you are not friends with other departaments and their managers, you can forget about being promoted.
*There is no standard rules and answers - one team leader will teach you to deal with problem in one way and the other team leader has totally different approach and technic, which is very confusing.
*Some team leaders very lazy.
