IBM reviews

3.9

78% would recommend to a friend

(107,250 total reviews)
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Arvind Krishna

77% approve of CEO

68% positive business outlook

IBM has an employee rating of 3.9 out of 5 stars, based on 107,250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IBM employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

107K reviews
2.0
Jun 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Wealth of information, working with key customers makes just about anything possible because of simply the brute force of the IBM Executive Smash™ or a well-written business case. Individuals are good people and knowledgeable. Lots of potential for mobility, but it's generally not self-directed. Need to move somewhere? IBM has an office there, or you can work from home.

Cons

I don't know how this company survives, given its day-to-day operations. Its email system is atrocious, crashing frequently across multiple platforms and delaying inbound email 10-15 minutes. The officially sanctioned office suite software is very outdated - the new versions of the software from which it is derived are miles better. Its timekeeping system has so many layers of red tape and is so user-unfriendly that anyone who has to use it loathes it. Those who track time often track it through other programs or on paper and transfer the time to the system at week's end. Everything is self-service. Need something from HR? There's not really anyone to ask, or if you do ask, it may be days before you get a response. That response will usually be a reminder to search first. Intranet search is terrible, too, so actually finding what you want is difficult. Need something from IT? What IT? Buy it yourself on the company goods store and hope that it gets approved. Don't even ask for a second monitor or backup hard drive. Keyboards are a little easier to come by, but still difficult to get. Apparently yearly or bi-yearly layoffs. Changes in 401k match payouts and/or annual raise dates in order to avoid having to pay people who are laid off. Technically, when traveling, IBM won't pay for your lunch. You'll get a per diem for breakfast and dinner, as long as you start before a certain time and end working after a certain time.

2.0
Apr 10, 2012
Recommend
CEO approval
Business Outlook

Pros

I have been able to travel and meet people from all over the world. IBM can look very good on your resume, depending on your job role. IBM is very big on the work at home program, and I have not been into the local IBM office in several years (I usually only end up at an IBM site when I am traveling on business).

Cons

I was acquired by IBM in 2002. I have changed managers on average once per year since then and have only ever met two of my managers while I was working for them (I met two others after they were no longer my manager). I normally have to explain to my new manager what I actually do, and they develop their own perceptions based on what the previous manager told them I do... it's kinda like the telephone game, the 2002 manager describes to the 2003 manager what I do, the 2003 manager describes it to the 2004 manager, etc. and they end up with some vague idea of SOME of what you actually do. In the US, there is very little training given, as they seem to be investing heavily in training the "global" resources. The former CEO made a statement at the beginning of 2012 that US workers are not willing to learn anything new so they have had to turn to global resources. There are many IBMers in the US willing and eager to learn, but there is only so much you can do with free computer based training and little investment in classroom training. When taking vacations or going on extended assignments, it is your responsibility to find someone else to cover your duties and responsibilities (which is hard if you are the only person on your team who does what you do). It is usually easier for me to just stay "on-call" while on vacation, rather than call in favors to get someone to cover my work and then spend a week catching them up to speed on the multiple projects I am juggling.

2.0
Apr 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Chance to work with world class technology. Vacation holiday and personal time flexibility. Health benefits seem to be pretty good.

Cons

Erosion of support functions, leads to extra work just to keep your work environment going. Workstation support is one, admin support is another. Recurring layoffs keeps you on edge.

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