Is ICON a good company to work for as a Clinical Operations Associate?

Clinical Operations Associate professionals working at ICON have rated their employer with 3.6 out of 5 stars in 217 Glassdoor reviews. This is a higher than average score with the overall rating of ICON employees being 3.5 out of 5 stars. Search open Clinical Operations Associate Jobs at ICON now and start preparing for your job interview by browsing frequently asked Clinical Operations Associate interview questions at ICON .

Does ICON pay Clinical Operations Associate employees well?

Clinical Operations Associate professionals rate their compensation and benefits at ICON with 3.5 out of 5 stars based on 217 anonymously submitted employee reviews. This is 5.9% better than the company average rating for salary and benefits. Find out more about Clinical Operations Associate salaries at ICON.

How happy are Clinical Operations Associate professionals working at ICON?

74% of Clinical Operations Associate employees at ICON would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Clinical Operations Associate professionals have also rated ICON with a 3.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at ICON?

Clinical Research Associate (237) , Project Manager (195) , Senior CRA (181) , Clinical Trial Assistant (CTA) (180) , CRA I (163) , Clinical Trial Manager (116) , Clinical Trial Assistant (110) , Project Associate (108) , Study Start-Up Associate (73) , Drug Safety Associate (72) , CRA (70) , Senior Clinical Research Associate (69) , In House CRA (62) , CRA II (58) , Clinical Research Associate II (56)

What are the pros of working at ICON according to real employee reviews?

"Good benefits although they gave decreased over the last 10 years since I started working at this company." ((in 379 reviews)); "There are really great people that work for ICON and I love being in the team that I am in." ((in 248 reviews)); "Great team work and I feel like I can talk comfortably around everyone I work with" ((in 168 reviews)); "They do pay you and are flexible with you if you have a good manager." ((in 152 reviews)); "Great colleagues and FM very supportive." ((in 130 reviews))

What are the cons of working at ICON according to real employee reviews?

"Poor management with no vision." ((in 223 reviews)); "For all this reasons trying to make career starting as SMA requires many years of hard work and low salaries." ((in 205 reviews)); "No bonus in the strategic solutions side and promotions harder to achieve as need embedded employer agreement" ((in 178 reviews)); "Low pay and highly reliant on client investments" ((in 172 reviews)); "Massive layoffs in North America." ((in 58 reviews))

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ICON Clinical Operations Associate reviews

3.6

74% would recommend to a friend

(217 total reviews)

Barry Balfe

Not enough data to show CEO approval

47% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Work/Life balance

3.2

Senior management

Clinical Operations Associate employees have rated ICON with 3.6 out of 5 stars, based on 217 company reviews on Glassdoor. This indicates that most Clinical Operations Associate professionals have a good working experience there. ICON is rated in line with the average (within 1 standard deviation) by Clinical Operations Associate professionals compared to other employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

217 reviews

4.0

Jun 30, 2026

CRA I Salary

Clinical research associate

Recommend

CEO approval

Business Outlook

Pros

PTO No days on site requirement

Cons

Workload is heavy, not enough CRAs in FSP model

4.0

Jun 9, 2026

Good management and work-life balance, but limited career discussions

Clinical research associate

Recommend

CEO approval

Business Outlook

Pros

In my area, good line management, decent work life balance

Cons

Disconnected from other business areas, not enough discussion of other opportunities and career avenues within company, possibly low compensation and raises

4.0

Jun 8, 2026

Good benefits, but low raises and no bonuses

Clinical research associate

Recommend

CEO approval

Business Outlook

Pros

Medical package, life insurance, company car

Cons

No bonus, low yearly raise

Viewing 1 - 3 of 217 Reviews

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ICON Clinical Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

CRA I Salary

Good management and work-life balance, but limited career discussions

Good benefits, but low raises and no bonuses

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