Is ICON a good company to work for as a Clinical Operations Associate?

Clinical Operations Associate professionals working at ICON have rated their employer with 3.6 out of 5 stars in 217 Glassdoor reviews. This is a higher than average score with the overall rating of ICON employees being 3.5 out of 5 stars. Search open Clinical Operations Associate Jobs at ICON now and start preparing for your job interview by browsing frequently asked Clinical Operations Associate interview questions at ICON .

Does ICON pay Clinical Operations Associate employees well?

Clinical Operations Associate professionals rate their compensation and benefits at ICON with 3.5 out of 5 stars based on 217 anonymously submitted employee reviews. This is 5.9% better than the company average rating for salary and benefits. Find out more about Clinical Operations Associate salaries at ICON.

How happy are Clinical Operations Associate professionals working at ICON?

74% of Clinical Operations Associate employees at ICON would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Clinical Operations Associate professionals have also rated ICON with a 3.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at ICON?

Clinical Research Associate (237) , Project Manager (195) , Senior CRA (181) , Clinical Trial Assistant (CTA) (180) , CRA I (164) , Clinical Trial Manager (116) , Clinical Trial Assistant (110) , Project Associate (108) , Study Start-Up Associate (73) , Drug Safety Associate (72) , CRA (70) , Senior Clinical Research Associate (69) , In House CRA (62) , CRA II (58) , Clinical Research Associate II (56)

What are the pros of working at ICON according to real employee reviews?

"Good work life balance and all good" ((in 385 reviews)); "Good benefits although they gave decreased over the last 10 years since I started working at this company." ((in 373 reviews)); "There are really great people that work for ICON and I love being in the team that I am in." ((in 247 reviews)); "Great team work and I feel like I can talk comfortably around everyone I work with" ((in 174 reviews)); "Managers were great and always open to place you somewhere else if you weren't happy in the current role." ((in 148 reviews))

What are the cons of working at ICON according to real employee reviews?

"Poor management with no vision." ((in 226 reviews)); "For all this reasons trying to make career starting as SMA requires many years of hard work and low salaries." ((in 208 reviews)); "No bonus in the strategic solutions side and promotions harder to achieve as need embedded employer agreement" ((in 185 reviews)); "Low pay and highly reliant on client investments" ((in 177 reviews)); "Very heavy workload and they are doing lots of layoffs to long term loyal employees in the US and Canada then re" ((in 54 reviews))

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ICON Clinical Operations Associate reviews

3.6

74% would recommend to a friend

(217 total reviews)

Barry Balfe

Not enough data to show CEO approval

47% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Work/Life balance

3.2

Senior management

Clinical Operations Associate employees have rated ICON with 3.6 out of 5 stars, based on 217 company reviews on Glassdoor. This indicates that most Clinical Operations Associate professionals have a good working experience there. ICON is rated in line with the average (within 1 standard deviation) by Clinical Operations Associate professionals compared to other employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

217 reviews

3.0

May 30, 2026

Flexible workplace, but job security can be shaky

Clinical research associate

Recommend

CEO approval

Business Outlook

Pros

Flexible workplace, insourced possibility, possibility to change to the sponsor

Cons

If you are insourced at a sponsor and the sponsor is laying off employees, ICON will also let you go. Those 2 months on the bench are not guaranteed.

3.0

May 27, 2026

Great coworkers, but high stress and poor leadership

Clinical research coordinator

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

High stress and poor upper leadership

5.0

May 11, 2026

Would go back

Clinical research associate

Recommend

CEO approval

Business Outlook

Pros

They were really supportive during pandemic. Our pay cut was returned to us. CEOs and executive management had the highest pay cuts.

Cons

Client opportunities were lost (even before pandemic) due to low offers even to client-selected CRAs

Viewing 4 - 6 of 217 Reviews

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Jobs at ICON

Study Start Up Associate II - Medical Device

Study Start Up Associate - Medical Device

Study Start Up Associate II - Medical Device

Senior Clinical Research Associate

Senior Clinical Research Associate

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ICON Clinical Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible workplace, but job security can be shaky

Great coworkers, but high stress and poor leadership

Would go back

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