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      ICON

      Engaged Employer

      ICON reviews

      3.5

      63% would recommend to a friend

      (5,311 total reviews)
      avatar

      Barry Balfe

      55% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      ICON has an employee rating of 3.5 out of 5 stars, based on 5,311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

      Reviews by job title

      5K reviews
      3.0
      Aug 10, 2017

      CTA

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work and life balance, flexibility

      Cons

      Narrow career path, low salary

      2.0
      Aug 9, 2017

      Disaster for HEOR and P&MA consulting

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Intelligent, lovely people in the consulting arms of the company (ICON Commercialization and Outcomes). Benefits are not terrible.

      Cons

      Pricing and Market Access group (formerly PriceSpective) imploded ... at least 80% of staff left or were let go between 2015 and 2016. CRO business model and leadership ill-equipped to manage a consulting practice. Consultants constantly under pressure to sell and generate higher profit margins for projects and BD targets are both unattainable and unrealistic. Leadership over and outside the consultancies have little interest in supporting the consultancies and have never tried to understand the nature of the work HEOR, P&MA, and PRO teams do. Major disconnects, therefore, between head of ICON Commercialization and Outcomes and the late-phase consultancies. Morale among consulting staff that remain is exceptionally low. Professional development is basically non-existent.

      4.0
      Aug 2, 2017

      One of the top CRO with need for some improvement

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good at recruiting talents. Good salary. And reward system. Top quality in execution. Among Best Operational Management in CRO. First class studies. Employees are involved in state of the art and advanced life science projects. Great colleagues. Individual respect. Is a company that does not try to invade personal sphere of employees. Is a company employee are proud to be part of.

      Cons

      Internal communication occasionally unclear. Improvement needed to share vision. The people performance review system is obsolete and based on old concepts. HR are very corporate but disconnected from employees. The measures to improve employee survey are not effective because based on arbitrary assumptions. The current performance rating of employees is demotivating staff because the G/Obj are not well developed or not measurable.

      Viewing 4774 - 4776 of 5,311 Reviews
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      Glassdoor has 6,562 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.