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      ICON

      Engaged Employer

      ICON reviews

      3.5

      63% would recommend to a friend

      (5,315 total reviews)
      avatar

      Barry Balfe

      54% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      ICON has an employee rating of 3.5 out of 5 stars, based on 5,315 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

      Reviews by job title

      5K reviews
      1.0
      Mar 25, 2025

      Quality suffers at the hands of this metric-driven company

      Clinical trial manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      CRAs are hard working, lovely human beings that are woefully under-appreciated and under-paid.

      Cons

      Where to start? Projects are poorly budgeted from outset and under-resourced leading to staff being over-assigned and overwhelmed, tasked with the impossible. Systems are not working or clunky, leading to false metrics. Company cares only about report metrics, no other KPIs or quality of study overall. Multiple people leaders in short time, so lack of consistent support. Some people leaders are more micro-managers and prefer to place blame than lead and train than staff. Outsourcing by this company to cheaper countries has led to chaos across all areas, with staff being poorly trained and with seemingly no research experience, leaving remaining staff to carry other FLs workloads, leading to further burn out.

      3.0
      Mar 24, 2025

      Waiting to be promoted

      Ihcra
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere. A lot of great people

      Cons

      Company laid to people. Decrease your salaty

      Viewing 595 - 597 of 5,315 Reviews
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      ReviewsICON reviews

      Glassdoor has 6,565 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.