ICON reviews

3.5

64% would recommend to a friend

(5,299 total reviews)
avatar

Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Dec 20, 2022

Bad

Recommend
CEO approval
Business Outlook

Pros

Work from home, flexible schedule, mature company

Cons

Poor management, low pay, excessive workload, pervasive culture of over-working employees while insisting that they don’t expect you to work long hours. Managers will tell you that they want you to take time off and not work long hours, but then penalize you for doing it. Overall it’s a soul-crushing job.

1.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

They have plenty of different roles if you are interested in moving/changing positions. The true clinical part of the CRO side could be better than the IT side of things.

Cons

Acquisition of PRAHS has been a disaster with no management owning any of the major issues. I've been through 6 acquisitions and this one is the worst by a mile. Onboarding now literally takes months for someone to have access to core applications (not including laptops to these people). Every migration has been rushed/forced by a date/deadline and has had major hiccups in the best case. While everybody is aware of the issues management doesn't address or even acknowledge it. They are so cheap they only hire off-shore resources for some core roles. While a global company, they do not understand technology.. Nobody shows ownership and since they use so many contractors there is no fix in sight. The least technology savvy company I've ever worked, The right hand doesn't know what the left is doing for major decisions and workflows

1.0
Aug 18, 2022
Recommend
CEO approval
Business Outlook

Pros

- great as an entry-level position and get yourself acquainted with the industry - work hour flexibility, is great for moms who have additional responsibilities like picking up kids from school, etc

Cons

- job itself is repetitive and makes your brain into sludge - dead-end job, no growth, department politics also do not want you to progress and grow your career. (Lateral movements vs moving up) Lack of communication from all departments - if you are content with a little and lack self-confidence and have little self-worth, you will love it. -I've seen many people with so much potential and (frankly overqualified) happily wither away here and management does not do anything to appreciate them on top of that, keeps them underpaid -Incompetent employees are not let go due to staff constraints, adding to the work. It's a constant loop of training new hires and wasting time - Eternal backlog from this department which ensures all clinical trials are set up late + tight deadlines that are impossible to meet. Clients will never get their projects finished on time as promised, ever! -Serious micro-managing techniques ***No respect for family - family member gets COVID, and the manager asks if current tasks can be finished before taking leave without any display of humanity.

Viewing 139 - 141 of 5,299 Reviews

Glassdoor has 6,545 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.