ICON reviews

3.5

64% would recommend to a friend

(5,299 total reviews)
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Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Not exactly sure if it's a PRO, but having Merck as a client is a good advantage if you are contracted to work on Merck-sponsored trials.

Cons

1. Lack of clarity over salary hike - it has been more than six months since the official merger/acquisition, and no one (Line Managers, their bosses, or ICON management) knows what the pay bump will be or when it will be effective. 2. Lack of Sick days - For a European based company, this is such a low blow to not have sick days. You are forced to use your PTO when you are sick. 3. Low Pay - Compared to other CROs like IQVIA, I believe the pay range is low unless you threaten to leave the company. However, you can only pull this stunt once before they decide to let you go. People are leaving, but management is deaf to concerns over pay. 4. Duplicity - Legacy ICON employees get pay bumps and bonuses. However, Legacy PRA employees get none. Why? No one knows, and no one can answer. Shouldn't a merger mean that all employees are under one organization? 5. Removing existing benefits - ESPP (stock plan) was removed upon the merger. Internet reimbursement is non-existent for new employees and has been reduced to $40 (from $125). So not only are we paid less, but now we are also losing money by not getting internet expenses reimbursed as before - losing $1000 per year for existing employees. 6. Need to update technology - some of the systems and processes being used and implemented are so outdated compared to PRA's systems. It feels like the merger was only done to prop up ICON's numbers in trying to become one of the largest CROs. 7. People leaving - due to frustration over pay, benefits, and lack of clarity over the above-mentioned issues. That results in an increased burden over the other CRAs. I have been assigned 8-9 protocols in different stages (actively enrolling, follow-up only, closeout) and I am struggling to keep track of the numerous changes that are implemented on a regular basis. I need to stress that I cannot take any more sites/trials. Attempts to give away trials only result in an even exchange - which is not helpful and only adds more burden due to new protocols that I would need to learn and understand.

2.0
Dec 14, 2022
Recommend
CEO approval
Business Outlook

Pros

None. Avoid this CRO, pick a different one

Cons

As a PRA employee, the buyout has been awful. ICON fired anyone who had knowledge of PRAs systems that didn’t leave. It’s a slowly dying company now due to poor management and decisions handling the PRA buyout.

1.0
Oct 9, 2022

Toxic workplace

Recommend
CEO approval
Business Outlook

Pros

Training, PTO and Benefits are very good. I never had an issue with taking time off for a doctors appointment or needing to take off time without any notice.

Cons

Toxic work environment and culture. I would suggest setting boundaries as soon as you start working there or else they will overwork you once you learn the ropes. The micromanagement is extreme. They will nit-pick your every move and will call you out in front of everyone to let you know what you have down wrong. There are some great people and managers, but the company breeds overly aggressive managers that thrive on making you feel small due to your inexperience in the field. They will tell you that they want you to have a work/life balance, but that's only if you get the 8-10+ hours of work that you have on a daily basis before you log off. Otherwise you will be expected to sign back on without pay for any overtime worked. They will take on any work that is asked of them by the clients even if the resources are not available and the timeline is unreasonable, and they will expect you to take that work on even if you do not have the capacity.

Viewing 199 - 201 of 5,299 Reviews

Glassdoor has 6,546 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.