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      ICON

      Engaged Employer

      ICON reviews

      3.5

      64% would recommend to a friend

      (5,299 total reviews)
      avatar

      Barry Balfe

      55% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.3

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      ICON has an employee rating of 3.5 out of 5 stars, based on 5,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Oct 31, 2025

      CRA Review

      Clinical research associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      My line manager was fantastic. Whatever projects I wanted to work on, she figured out a way to put me on them. I really grew as a CRA at ICON. The pay is better than my previous company and generally better compared to other CROs.

      Cons

      They had a minimum of 8 visits per month for multi-sponsor, which was too much travel for me. The social aspect is lacking. As a CRA, I was working from home or traveling to sites, and I felt very disconnected from my colleagues.

      1.0
      Oct 29, 2025

      Stay far far away

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and time off are good. That's how they keep you.

      Cons

      ICON will overwork you and underpay you. There is little room for promotion. It's about who they like the most and not about who is most qualified. The have a handbook and training, but I am not sure that anyone in upper management or HR actually read it or trained. Complaints of discrimination go ignored or brushed off, and retaliation is a real thing. They are more concerned with keeping the sponsors happy and making sure the contracts get renewed than they are with supporting their employees. And we also haven't forgotten about how our annual merit increases were delayed and then barely worth it because they lied to investors and found themselves in a lawsuit.

      Viewing 238 - 240 of 5,299 Reviews
      Related searches: ICON jobs | ICON salaries | ICON benefits | ICON interviews | ICON conversations
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      Glassdoor has 6,546 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.