Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ICON

      Engaged Employer

      ICON reviews

      3.5

      64% would recommend to a friend

      (5,302 total reviews)
      avatar

      Barry Balfe

      55% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.3

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      ICON has an employee rating of 3.5 out of 5 stars, based on 5,302 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Sep 28, 2025

      Interesting times

      Sr cra 3
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and good teams

      Cons

      Legacy PRA was better. Most of the former PRA CRAs and CTMs are top notch but too many inexperienced people being added creates chaos and inefficiency. Some systems such as expense reporting and “updated” CTMS are archaic-the previous ones were much better. Everyone was on pins and needles since layoffs were happening what seemed like every week. Now they are trying to hire people back because they realized it was overkill. New management seems like they care so hopefully morale will go back up.

      3.0
      Sep 27, 2025

      Good Place to Start, Not to Grow

      Anonymous- salaried staff
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good office environment. On-site parking. Cafeteria available. Generally supportive working environment for women

      Cons

      Where do I even begin? There was no bonus this year, and the pay increase we received was so minimal it honestly feels like a joke. It’s hard to understand what more employees can do to feel truly appreciated. For lab staff, we are required to work Saturdays without any shift allowance, which is very demotivating. The work itself is extremely monotonous and boring, making it hard to stay engaged. Growth within the company is extremely difficult, and promotions often seem to depend more on favoritism than merit. Bring back bonuses and promotions and keep it fair for everyone not just the high levels.

      3.0
      Sep 27, 2025

      Okay-ish

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible working enivronemt, supportive colleagues, good benefits

      Cons

      Dependent on your manager, some are very controlling.

      Viewing 274 - 276 of 5,302 Reviews
      Related searches: ICON jobs | ICON salaries | ICON benefits | ICON interviews | ICON conversations
      ReviewsICON reviews

      Glassdoor has 6,549 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.