IRIS Software Group Client Support Engineer reviews

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We sincerely encourage you to reach out to the HR Director for Commercial, Kerry McAtkin, so that she can help. Employee feedback is very important to us, and we are proud to have a variety of different methods for our employees to share their thoughts with us. We use our monthly employee engagement survey, Peakon, across the business for staff to send immediate feedback to managers and senior leaders, so that they can act on ideas and comments quickly. Since its launch, we are delighted that employees have shared more than 50,000 comments and managers have posted over 41,000 interactions, responses, and follow-up questions. You can also reach out to our Employee Voice Ambassadors (EVAs). We are proud to have 35 EVAs across several departments, with 11 ambassadors in Sales & Marketing, who support business improvements by listening to your teams feedback to present their findings at monthly breakfast meetings with their Executive member and Heads of Function. As you mentioned, we are delighted to have been recognised as one of the UK’s Best Workplaces by Great Place to Work®, the global authority on workplace culture, employee experience and leadership behaviours, for the second year running. This year, we are proud that we have moved up an incredible 17 places since last year, being ranked #12 in the Super Large category. This was based upon voluntary and anonymous responses from IRIS employees in a survey conducted by Great Place to Work®. Their analytics team then performed a rigorous evaluation of thousands of anonymous Trust Index™ employee survey responses and Culture Audits™ submitted by each participating company. This allowed them to benchmark the effectiveness of each organisation's employee value proposition against the culture their employees actually experience. One of IRIS’ core goals is to delight its employees, and we are committed to making all our employees feel welcome and supported. For our Sales employees, we are proud to provide individualised coaching with a personal development expert, as well as other great training and continuous development and career opportunities. We are also delighted to reward our fantastic salespeople for reaching their target with a range of incentives and our function-wide commission scheme which utilises monthly payments, simplified tiers, and types of order, with the chance to earn 200% of commission once you’ve exceeded your target. We are honoured to run a recognition award for our highest performing salespeople each quarter, with our latest winner receiving a free electric scooter, as well as taking our Elite Club winners on a luxury trip to Las Vegas. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team

Thank you for taking the time to leave a review. We are delighted that you recognise our fantastic range of products and services, as well as our recent focus on cloud technologies. We are proud to invest in our excellent products, continually taking on customer feedback, and innovating to provide outstanding customer experience. We appreciate that IRIS is a large and growing organisation, with offices from around the world and new businesses regularly joining the IRIS family. We ensure that we are regularly communicating our plans and priorities for the future through monthly global updates, regular newsletters, weekly emails from our CEO, and our Global Teams Channel. We also run a weekly induction for all new hires, to welcome them to the company, as well as detail our systems and processes and how to navigate Delve (our company directory). We work hard to make sure IRIS is a Great Place to Work for all our employees, and we are delighted to have been recognised as such by Great Place to Work® for two years running, as well as being named one of the UK’s Best Workplaces, UK’s Best Workplaces for Women and for Wellbeing by Great Place to Work®. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team