IRIS Software Group reviews

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We’re very proud to have a robust and equitable annual salary review process, empowering departments to assign salary increases fairly and consistently. To do this, we constantly review the market, using benchmarking data, and establish standard rules, which include length of service, last increase date, performance, and supplementary income variables. This year, we were delighted to double the amount of money we were spending on our salary increases versus the previous year, with our budget exceeding £3 million after tax. To further reward our fantastic salespeople, we offer a comprehensive commission scheme that has been rolled out across the function to provide monthly commission payments, which are allocated based on input and promotes the chance to earn 200% of commission when the target is achieved. We are also pleased to run a recognition award for our highest performing salespeople each quarter, with our previous winners being gifted an electric scooter, designer sunglasses, and this time the chance to win a Mini! We’re also excited to announce that our Elite Club will be going on a trip to Kennedy Space Centre in 2023, following their luxury trip to Las Vegas earlier this year. We’re also very proud to support all our salespeople so that they can develop their skills, learn different products, and grow their careers. We run an extensive 4-week induction and training course for our newer sales executives which is delivered by a host of experts across Sales, Marketing and Product. This training covers the end-to-end sales process supported by individual training modules and a tailored product training programme. We also provide dedicated personal performance coaching for our salespeople and work shadowing opportunities, so that they can develop their skills and grow their careers. We also promote an environment to support our employees growth, we have detailed onboarding and coaching plans to support personal development and professional performance through a performance mindset coach. We’ve invested significantly in training and development for our leaders across the organisation to enable them to perform to their highest capabilities and inspire others to do the same. We encourage all managers to attend our Managing with IMPACT course, an in-depth manager training offering, which supports new managers to build their skills and cover the day-to-day practicalities of management – including emotional intelligence, enhancing performance and giving effective feedback. These sessions are focused on unlocking potential and enabling managers and leaders to deliver outstanding results. We are delighted to have included more than 100 managers and leaders in these sessions in the past 12 months alone. We’ve also created our Leading with IMPACT training course for senior leaders in IRIS. We’re proud to have launched this programme this year, with over 30 senior managers being invited. It is a highly experiential, interactive, and thought-provoking programme which consists of three classroom-based modules delivered across four days over 8 to 12 weeks. We’re also proud to promote Peakon, our employee engagement survey, which enables all staff to provide monthly feedback and interact anonymously with managers and senior leaders to make IRIS the best it can be. We are continuing to increase the engagement in our Sales team and are so pleased to have an engagement score of 8.3 for our Sales department, which is above our industry benchmark. We are also consistently scoring high in our drivers for ‘Management Support’ and ‘Organisational Fit’ from the survey results of our Sales team. We also encourage our employees reach out to our Employee Voice Ambassadors, who are given dedicated training on how to interpret and action Peakon feedback, facilitate meetings, and lead with empathy. We are proud to have 10 ambassadors in Sales & Marketing, who listen to the teams’ collective voices to be cascaded up to our senior leaders and executive team, thereby helping implement positive change and further improve engagement. We care deeply about our employee wellbeing and mental health and are extremely proud to have been recognised as one of the UK’s Best Workplaces™ for Wellbeing 2022. We signpost and provide a range of physical, mental, and financial wellbeing, such as our incredible Mental Health First Aiders, our Belonging Champions, daily wellbeing nudges, our weekly workplace support group, company-funded access to talking therapies, wellbeing apps, an Employee Assistance Program, and Mindfulness training. We also have a dedicated Wellbeing intranet page where employees can access all of these resources and find specific and tailored support. We’re sorry that this wasn’t your experience, and we encourage you to email EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team