IRIS Software Group reviews

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We are proud to offer an extensive range of exciting UK benefits, including company-funded private healthcare, life insurance, income protection, employee assistance programme, matched pension with NI uplift, mental health provisions and discounted gym memberships, our electric car scheme and many other opt-in benefits. We are also committed to paying our employees fairly and competitively, by running an annual salary review process, as well as operating a range of generous bonus and commission schemes to recognise and reward hard work. We are also delighted to be officially recognised as a Real Living Wage employer. This means we commit to paying a fair wage to cover at least the real cost of living in the UK as calculated by the Real Living Wage Foundation. Recently, we have been very proud to be ranked #12 in the UK’s Best Workplaces™ list for Super Large Organisations, following our Great Place to Work® certification. These accolades were awarded based upon scoring highly in an anonymous employee survey conducted by Great Place to Work®, the global authority on workplace culture, employee experience and leadership behaviours. We are also delighted to have been ranked as one of the UK’s Best Workplaces™ for Wellbeing. Employee feedback is equally important to us, and we use the Great Place to Work Survey, along with Peakon, our monthly employee engagement survey, to ensure that all suggestions, concerns and ideas are listened to. We are delighted to have a Peakon Engagement score of 8.5 in our Sales department, where employees have consistently rated us highly on ‘Meaningful Work’, ‘Accomplishment’, and ‘Reward’ as drivers of engagement. We also are proud to have 35 Employee Voice Ambassadors (EVAs) across several departments, with 11 ambassadors in Sales & Marketing. These ambassadors gather our teams’ collective voices and feedback to the departments senior leaders and Executive member to implement positive change and further improve engagement. One of our core IRIS values is #CustomerFocus and we are proud to conduct regular customer surveys to gather valuable feedback on what we are doing right and where we can prioritise and invest in development and innovation to drive continuous customer-focused change across the business. We do this through a Net Promoter Score (NPS), which is an industry-recognised index that measures the likelihood of our customers to recommend our products or services to others. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. Kind regards, the HR team.

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We work hard and with #Passion to make IRIS a great place to work that provides all employees with an environment where they are respected, cared for, and supported during their career. We deeply value our employees’ feedback and use a variety of platforms to listen to any concerns or brilliant ideas. One of the ways we do this is by using an employee engagement survey, Peakon, each month to empower all our employees to share their fantastic feedback in real time with their managers and senior leaders, so that we can continue to #MakeItHappen together. We are very proud to have been recognised as one of the UK’s Best Workplaces for two years in a row, ranking #12 in the Super Large category in 2022. This is a result of employees scoring us highly in an anonymous survey conducted by the third party, Great Place to Work®, the global authority on workplace culture, employee experience and leadership behaviours. Great Place to Work® is a highly respected organisation which has extremely high standards for the accolades it presents. Although we are proud of this achievement, we are always looking to be the best we can be and have implemented action plans to build on our strengths and continue to become an even better place to work. We are also delighted to have placed in the top 25 Best Workplaces for Wellbeing. We care deeply about our employee wellbeing and mental health. We do this through our incredible Mental Health First Aiders, our Belonging Champions, daily wellbeing nudges, our weekly workplace support group, company-funded access to talking therapies, wellbeing apps, an Employee Assistance Program, and Mindfulness training. We also have a dedicated Wellbeing intranet page where employee can access all of these resources and find specific and tailored support. Career progression and personal development is of the upmost importance to us. Since January 2021, we have been delighted to have offered 467 promotions, role change, secondments, and converting fixed term opportunities to permanent contracts. We are also pleased to provide fantastic opportunities for growth and development through funded and free training, sponsored apprenticeships and other educational qualifications, and our own mentoring scheme, which encourages employees to share their knowledge and expertise in support of their colleagues’ progression and development. Each year, we also support hundreds of nominees for our High Potential Programme, which has been implemented to provide our employees with opportunities to progress their careers with us, through networking sessions, webinars, and other development activities. We are also delighted to reward our fantastic salespeople for hitting their targets. Our current commission scheme has involved rolling out the same scheme across Sales, moving to monthly commission payments, simplifying tiers and types of order and the chance to earn 200% of commission once you hit your target. We’re also investing in training for our salespeople so that they can develop their skills, learn different products, and grow their careers. We are also pleased to run a recognition award for our highest performing salespeople each quarter. We also use benchmarking data during our annual salary review process, to ensure that everyone is paid competitively and fairly for their hard work. We are delighted to be a Real Living Wage employer, meaning we promise to pay a fair wage to cover the real cost of living in the UK, as calculated by the Real Living Wage Foundation. In addition, we provide a generous benefits package, 26 days of holiday per year, and charitable volunteering opportunities to all UK employees. We are sorry to hear that this was not your experience. If you would like to discuss this in more detail, please reach out to our Chief People Officer, Stephanie Kelly, or contact EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team.