IRIS Software Group reviews

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We are proud to offer our commercial employees coaching with a personal development expert. We also run an extensive induction training for our Customer Support team that usually lasts 2-4 weeks, depending on the products. This is delivered by our Customer Service experts who are able to bring the training to life with their own experiences. The training is a blend of customer service, legislation, product and process training with practical activities. Employee feedback is very important to us, and we encourage our employees to use our immediate feedback tool, Peakon, to share their ideas and concerns with managers and senior leaders in real time. You can also reach out to our Employee Voice Ambassador with your thoughts, we are proud to have 11 ambassadors in Sales & Marketing, who support business improvements by listening to their employee constituency to gain feedback and present their findings at monthly breakfast meetings with their Executive and Head of Functions. We are proud to conduct regular customer surveys, using an industry-recognised index that measures the likelihood of our customers to recommend our products or services to others; a Net Promoter Score (NPS). Our NPS surveys provide direct feedback of how our customers feel about us, providing us valuable insight into what we are doing right, and where we can prioritise internal initiatives to drive continuous customer-focused change across the business and ensure we continue to invest in the right areas. Our Trustpilot score also reflects the hard work and combined efforts across IRIS to commit to one of our IMPACT values: #CustomerFocus. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team.

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We are very proud of all our fantastic acquisitions, which are full of great people who help us provide outstanding services and products to our customer base. We are committed to our growth and always buy successful companies which will support IRIS’ expansion, and therefore do not make redundancies as part of this process. We are delighted to have increased in size from just over 1,570 employees to over 2,000 employees in the last 12 months. We are proud that as part of this growth, we have invested in our Marketing teams, having welcomed 31 Marketing employees into the organisation. Over the past 12 months, we have also refined our acquisitions and integration processes and are now proud to have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family. This includes inviting them to join our competitive benefits package – which for UK employees, encompasses company-funded private healthcare, an employee assistance programme, matched pension with NI uplift, mental health provisions and discounted gym memberships, our electric car scheme and many other opt-in benefits. We are also delighted to share a monthly Company Update with all our employees across the globe to celebrate our wonderful achievements across IRIS and signpost upcoming events. Our acquired employees are also able to access the wealth of personal and professional development we offer, with career and progression focused initiatives such as our High Potential programme and mentoring scheme, as well as a host if training and development opportunities with our quarterly updated learning curriculum. We encourage all our employees to voice their feedback, either through our monthly Peakon engagement surveys, our 35 Employee Voice Ambassadors across our departments, our Belonging Group, consisting of employee representatives who champion inclusion and diversity, or our range of dedicated inboxes for employee facing initiatives. We are delighted to have achieved an engagement score of 8.3 in our Marketing department, with consistently high scores on ‘Reward’, ‘Workload’, and ‘Autonomy’. We’re sorry to hear that this wasn’t your experience and encourage you to reach out to our Chief People Officer, Stephanie Kelly, or contact EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team.