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IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

67% would recommend to a friend

(865 total reviews)
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Jason Dies

80% approve of CEO

65% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

865 reviews
2.0
Feb 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Even though a lot of people are leaving, there are still some good people there. Additionally the work/life balance is relatively good and you'll get to finish work on time most days.

Cons

I've never known a company more on a downward slide than IRIS, particularly the HCM Division. They're losing staff at a ridiculous rate, with at least 3 people a month from Sales leaving, and a 100% staff turnover level in Marketing compared to about 6 months ago. Sales people simply don't want to work in an environment where commission is not achievable due to targets which are not doable (in November 2017 only ONE PERSON in Sales hit target...) Marketing don't want to work for a company where Sales come first no matter what, and have more of a say in Marketing campaigns that they do. Sales literally tell Marketing how to do their job which I'm sure explains everyone jumping ship to more modern-thinking companies. Marketing are not creative and use the same offers for months on end, to the point where customers had no benefit taking advantage of an offer because they knew it would be on again a few weeks later. It's got to the stage now where there's a real toxic atmosphere in the Faulkner House office, with management literally emailing the Sales team telling them to tell 15 minute lunches so they're back on the phones sooner when they're having a particularly bad day. Additionally the HCM Senior Management Team are some of the rudest, most unapproachable people I've ever shared an office with, and Sales in particular being awful, although they've recently brought back an old Director to keep an eye on everything. Maybe things are changing, but by time they do, everyone who adds value to the HCM Division will have left.

1.0
Aug 3, 2017
Recommend
CEO approval
Business Outlook

Pros

You get a phone and a pc during work hours

Cons

Where do I start?! - Ridicoulous levels of micromanagement - Egos the size of the Earth - Director sat in their office everyday doing absolutely nothing - Total disregard for employee wellbeing - Actively being encouraged to lie to customers to buy - Managers turning a blind eye to illicit practices (sometimes even encouraging it) - A sieve would probably have a higher staff retention - Did I already mention micromanagement? - Hypocrisy is rife. There seems to be no standardisation for procedures - There is a manager that walks around yelling profanities at anybody and everyone. Probably didn't get enough attention as a child. - Micromanagement - Go with Sage If that doesn't ward you off, nothing will

1.0
Mar 27, 2024
Recommend
CEO approval
Business Outlook

Pros

From my experience of Iris & feedback from other employees & Clients I have nothing really positive to say about them!

Cons

Since being Iris have destroyed Dataplan in Grimsby! Dataplan was a thriving, successful & highly regarded business with a great reputation. Then Dataplan by Iris happened! Despite being advised by long term, highly experienced employees what they were implementing & how they were going about it was just not going to be a positive move for the business they pursued to do things 'their way'! Not fit for purpose software was brought in & Clients migrated over with no consultation. Migration, which was completed by other Teams within the Iris group was / is appalling & the Dataplan teams were left to try & managed all the Client complaints & answer all their questions which we struggled with as we didn't know the answers & felt very aggrieved at being put in this position. The standard of customer service & satisfaction nosed dived because of this & the fact that due to the toxic working regime that was thrust upon us so many of seasoned & highly experienced staff have left. There are now more staff with less than a years experience than there are fully trained & experienced staff! I cannot blame the huge amount of Clients that are taking their business elsewhere & I only wish they knew the original Dataplan teams are so very frustrated at not being given the tools & support to do what they do best! Shame on Iris for what they have done & continue to do!

Viewing 61 - 63 of 865 Reviews

Glassdoor has 897 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.