Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      IRIS Software Group

      Engaged Employer

      IRIS Software Group reviews

      3.7

      67% would recommend to a friend

      (865 total reviews)
      avatar

      Jason Dies

      80% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      865 reviews
      1.0
      Jun 11, 2022

      The truth

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decents benefits and potential to earn…however

      Cons

      The truth is the whole company is in utter chaos. Overstretched, overworked, completely unmanageable workloads and I have spoken to colleagues in many departments who say the same. Within sales you are hounded DAILY for numbers, you are most of the time scraping the bottom of the barrel for anything, taking you away from having meaningful conversations with clients for long term benefit, alongside dealing with multiple serious issues. Targets are ridiculously high and management are always finding a new way to take commission off you. Your comms rate fluctuates constantly so they can manage how much you earn so it is never uncapped, as much as they say it is. People are severely stressed, no where to turn. Acquisitions every other week just adding to the mayhem. Multiple processes and causing extortionate admin time. I’ve never known anything like it. I don’t believe for a second we have ‘achieved’ 12th place on the best place to work leaderboard through anything remotely truthful. It’s just another tick to make the business as profitable and desirable as possible for the next investor buy out. How this business hasn’t erupted is beyond me, but one day it will. HR will read this and I know it will go nowhere. Elona with the best will in the world has no clue what is really going on or she would be mortified. Attrition is high but HR will proudly announce how many open vacancies there are when we know it’s good people constantly leaving. If you’re thinking of working here, please for your mental health, run.

      avatar
      IRIS Software Group Response
      3y
      Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We sincerely encourage you to reach out to the HR Director for Commercial, Kerry McAtkin, so that she can help. Employee feedback is very important to us, and we are proud to have a variety of different methods for our employees to share their thoughts with us. We use our monthly employee engagement survey, Peakon, across the business for staff to send immediate feedback to managers and senior leaders, so that they can act on ideas and comments quickly. Since its launch, we are delighted that employees have shared more than 50,000 comments and managers have posted over 41,000 interactions, responses, and follow-up questions. You can also reach out to our Employee Voice Ambassadors (EVAs). We are proud to have 35 EVAs across several departments, with 11 ambassadors in Sales & Marketing, who support business improvements by listening to your teams feedback to present their findings at monthly breakfast meetings with their Executive member and Heads of Function. As you mentioned, we are delighted to have been recognised as one of the UK’s Best Workplaces by Great Place to Work®, the global authority on workplace culture, employee experience and leadership behaviours, for the second year running. This year, we are proud that we have moved up an incredible 17 places since last year, being ranked #12 in the Super Large category. This was based upon voluntary and anonymous responses from IRIS employees in a survey conducted by Great Place to Work®. Their analytics team then performed a rigorous evaluation of thousands of anonymous Trust Index™ employee survey responses and Culture Audits™ submitted by each participating company. This allowed them to benchmark the effectiveness of each organisation's employee value proposition against the culture their employees actually experience. One of IRIS’ core goals is to delight its employees, and we are committed to making all our employees feel welcome and supported. For our Sales employees, we are proud to provide individualised coaching with a personal development expert, as well as other great training and continuous development and career opportunities. We are also delighted to reward our fantastic salespeople for reaching their target with a range of incentives and our function-wide commission scheme which utilises monthly payments, simplified tiers, and types of order, with the chance to earn 200% of commission once you’ve exceeded your target. We are honoured to run a recognition award for our highest performing salespeople each quarter, with our latest winner receiving a free electric scooter, as well as taking our Elite Club winners on a luxury trip to Las Vegas. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
      1.0
      Jul 30, 2020

      A lesson in toxic leadership & cutthroat business policy

      Telesales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll not get the support you'll need 90% of the time, so you build up experience very quickly having to do everything on your own. People you work alongside are generally great and lower level management do a great job to motivate their teams through difficult conditions. There is a good social atmosphere. Good work life balance with no requirement to work overtime in most positions.

      Cons

      Where to begin? You will be paid under market rate almost certainly. You will not get the training/support you need, and in most cases that will be because the person you need to help you has left because they've had enough or they've been made redundant. You will get emails of #1RIS and fed all these motivational calls/emails/letters about how we are one team. We are not one team. It is Team Exec/Senior Management and then everyone else at their mercy. The fact the company hired multiple new directors and staff and announced their arrival on the same call that they announced the dismissal of a huge number of staff to "preserve business longevity" is indicative of that. You cannot trust what you are told about what the company is doing, what your place is, what your pay is and what your commission will be. It is all smoke and mirrors. Want your target adjusted at random? Your pay cut at random? Want totally uncertainty on your job, who your manager is, what your target is? Want extremely insufficient support to hit your target? Join IRIS. HR will try and convince you otherwise and present you a nice slideshow of all the things happening in the organisation, but take that with a pound of salt. You are disposable, and if you try and bringing up issues they fall on deaf ears. On leaving the organisation, sentiment is very negative and people across the board (in several departments) are extremely unsatisfied with how things are being run and how people are being treated. If they haven't left, they're looking to. Hopefully things will change, but I have been at IRIS long enough and things have not improved. Until then hopefully reviews like mine might force a change, because thus far whilst in the organisation trying to get positive change has been impossible.

      avatar
      IRIS Software Group Response
      5y
      I am very sorry that you have been affected by the recent restructure in our Sales organisation and I appreciate you taking the time to leave a review. Due to the impact of Covid-19 and associated operational changes, we underwent a limited redundancy process within the Sales function. This was not taken lightly and it is our upmost commitment to treat affected employees with the dignity and respect they rightly deserve – by providing a genuine consultation process, the opportunity to apply for other roles, paid time off for training and interviews, ex gratia pay and fully-funded outplacement support to help them into their next chapter. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. The wider transformation is exciting as it enables us to share expertise and provide greater opportunities for employees across the IRIS family, it increases the potential for cross selling to support our growth, and it helps us provide the best possible service to our customers. We have also increased the training and development resources on offer for all our salespeople to support them in meeting targets. Sales enablement training sessions are now also available in a variety formats, focusing on our products and solutions with the addition of a dedicated platform for sharing content, guides and demos. It is important to me that we empower our salespeople with everything they need and to ensure that, have also created a specialised team of product and presales experts to support them. It’s important we have great tools to recognise those who deliver high and exceptional performance, and we have launched a new Sales club (Elite Club) which offers an end of year trip for our highest performing salespeople and a number of encouraging awards along the way. Throughout these changes, our Chief Sales Officer, held weekly ‘All Sales’ calls in addition to specific announcement calls to make sure that the changes were discussed and opportunities afforded to ask and receive answers to questions and make suggestions as part of the process. Alongside our generous benefits package, we are also delighted to be accredited as a Real Living Wage employer, and we commit to paying all our employees fairly and competitively for their work. We operate an annual salary review process to support this across the business, alongside the many promotions we celebrate each year. Likewise, we operate dedicated pay scales across Sales so all our salespeople can progress their salaries as their knowledge and experience grows, alongside the opportunity for earning generous commission and the awards and prizes on offer. We’re also proud to invest significantly in management training, to ensure that all managers have the skills they need to be inspirational leaders across the business. We provide a range of free soft skills courses along with our dedicated 'Managing with IMPACT' training programme so our leaders are world class. This goes alongside our many avenues of communication – our Your IRIS newsletter, monthly site updates, CEO emails and team meetings to ensure managers and employees hear about the great things that are happening at IRIS. We also encourage employees to get involved and #makeithappen through our engagement committees, regular employee surveys, and via our EmployeeFeedback@iris.co.uk email address so we can do things better tomorrow than we are today. I would encourage you to reach out to Chris (our Chief Sales Officer), or another of the Sales leadership team with your feedback so that we can address your concerns in more detail. Kind regards, the HR team
      2.0
      Oct 4, 2018

      Sort it out before it’s too late (it nearly is)

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employees, central Manchester location, set 9-5 hours never end up staying late.

      Cons

      Unrealistic targets. Lack of real training. Huge lack in communication, in fact non existent. Awful systems and processes as well as outdated office equipment. The phone lines and internal CRM break on what seems a weekly basis and can be off for hours. Lied to by management about targets and incentives which are reached and changed. Leads removed mid month but still targeted without being told why. Culture has been ripped from the environment. It used to be good, the people (sales team) kept me from leaving sooner.

      Viewing 58 - 60 of 865 Reviews
      Related searches: IRIS Software Group jobs | IRIS Software Group salaries | IRIS Software Group benefits | IRIS Software Group interviews
      ReviewsIRIS Software Group reviews

      Glassdoor has 897 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.