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      IRIS Software Group

      Engaged Employer

      IRIS Software Group reviews

      3.7

      67% would recommend to a friend

      (865 total reviews)
      avatar

      Jason Dies

      80% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      865 reviews
      1.0
      Apr 8, 2022

      Horrific

      Project engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - My close colleagues were helpful - You can spend days doing nothing at all apart from doing some self-improvment and look for new jobs. The managers have no idea, lol!

      Cons

      Oh boy. Where to start? The company I worked for (lets call is Ace LTD - because it was an ace company to work at) understood how to treat their employees with kindness, grace, and respect. They created a fantastic envrionment full of hard-working teams who pulled together to get the job done. We shared fantastic bonuses, and benefits. They understood that you were primarily at work to pay the bills, but why not actually enjoy yourself whilst being at work? Ace LTD was aquired by IRIS. That's where the trouble started. For the first year we were largely left alone. The only thing that changed was that a few senior staff left and were replaced by, frankly, idiots who didn't seem to either care or understand what we did. I learned later that they did - in fact - simply not care because this was not their first IRIS-Aquisition-Merry-Go-Round. The other thing that changed was that we lost around 8 days of annual leave and our Christmas thank-you/bonus. Now that most of the senior staff had left, IRIS came for the staff who worked in functions that could be centralised. They were discarded in what can only be described as a very dodgy (some might say illegal) redundancy process. Firstly telling the staff that they were being made redundant. Then - when the legalities around redundancy was explained to the senior HR people - back-tracked but denied that anyone had said the word "redundancy". There was lots of gas-lighting and weird metaphors used (including "mutual decoupling" to describe the redundancy process). Lots of teams got new team leaders. Some even were blessed to receive a merry-go-round of new line managers every few months. Not once in this period did any line managers take any interest in Ace LTD and what they did. I didn't have any 1-to-1 time with my managers for 2 years. I'm not even sure they knew my name. This horrific man-management is actually a pro: my managers (plural, I had so many different ones!) took so little interest in me and my colleagues that we just pleased ourselves. We finished and started work when we wanted. Took days off and nobody noticed. We noticed after a while that even being "available" on Teams didn't matter because nobody ever got in touch with any of us. We were stealing a living. It got to a point that I was so bored that I completed loads of free online courses and got a fabulous new job out of it. We all learned very quickly what the deal with IRIS was: Buy profitable company. Add "by IRIS" to its name. Scalp the customer-base and try to cross-sell. Sack anyone whose labour could be gotten cheaper by centralising or moving to India. Ignore the customers who complain. Buy another company. Refinance for the private-equity goons. Rinse and repeat.

      avatar
      IRIS Software Group Response
      4y
      Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. With nearly half our employees joining us via an acquisition, we have refined our acquisitions and integration processes through experience and are now proud to have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family (some members of this team even joined us via an acquisition themselves!). Although being a part of an acquisition can be a significant change, we work incredibly closely with our business leaders to maintain a positive culture and make significant investments in our new team members when we invite them to join our competitive benefits package and extensive training, development and progression opportunities. Our approaches are continually shaped by our employees’ views and expertise, and we are delighted to provide several streams of communication for employees to share their feedback, such as in our monthly Peakon employee surveys, through a variety of dedicated inboxes, speaking to our Employee Voice Ambassadors, and sharing comments in our annual Great Place to Work survey. We use all these platforms so that our employees can make an #IMPACT. We’re sorry that this wasn’t your experience and encourage you to reach out to our Chief People Officer, Stephanie Kelly, or our M&A Specialist, Deni Williams, in complete confidence, so that we can put things right. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please contact EmployeeFeedback@iris.co.uk. Kind regards, the HR team
      1.0
      Oct 21, 2020

      WARNING

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good People however senior management team are the worst within the industry. CEO is blinkered and egotistical and focussed on herself and her own story.

      Cons

      Too many to list. The only genuine reviews here are the poor ones. Read and pay attention as this company is unethical and in a short while will be seen as a career "black mark". Terrible management.

      avatar
      IRIS Software Group Response
      5y
      We are sorry that you have been affected by our recent restructure of the sales team. Covid-19 has created challenges across the world, and responsible businesses must adapt their operations to the new normal. Throughout, we always ensure we treat our colleagues with the dignity and respect they deserve. We would like to thank you for leaving a review, although we are of course disappointed by your comments. We are very proud of Elona, our fantastic CEO, and always encourage her to share stories of her journey and experiences so she can inspire others and help everyone across the IRIS family to develop the skills and confidence to be the strong and passionate leaders of the future. Elona breaks the mould in many ways (being a female CEO is just one example) and we are particularly proud of her passion for driving diversity, inclusion and equal opportunity for all. We’ve had great feedback from employees on how much they appreciate Elona’s regular communications (like her weekly Friday email with news and shout outs to our ‘IRIS Heroes’ from around the business) and her authenticity – including her stories of balancing life as a CEO and working parent which resonate for so many at the moment. We’re very proud to invest in training and development across the organisation, including running our dedicated ‘Leading with IMPACT’ training programme for our senior leadership team to enable amazing performance – giving them the skills and confidence to lead and motivate their hardworking teams and celebrate our continued successes. We are also rolling out a monthly feedback tool (Peakon) so that managers can get regular feedback from their staff to make sure they are feeling well managed and motivated. Please rest assured that all our Glassdoor reviews are genuine – we recognise that with 1,500 employees, there will be a range of opinions as reflected here, and we welcome the good reviews as an opportunity to celebrate and negative reviews as a chance to learn and grow. We have been proud to improve our employee engagement scores year on year (based on surveys across our teams), and we know our employees love our fantastic line managers, the great people we have working here, the opportunities for training, progression and development, our fantastic benefits package, our charitable initiatives, and the innovative awards and prizes on offer. We’re sorry to hear that you’re struggling the moment, and would really appreciate the chance to discuss your concerns in more detail. Please reach out to our Chief People Officer, Stephanie Kelly, in complete confidence so that we can help. Kind regards, the HR team
      1.0
      Aug 25, 2020

      Going downhill fast

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None of any significance .

      Cons

      IRIS have successfully turned a profitable company with happy and knowledgeable employees, into the shadow of its former success. There have been heavy redundancies over the last few years, with long standing staff leaving due to the increased pressure and lack of support from managers. A significant amount of product knowledge has been lost, which is impacting the quality of support offered to customers. There is a claim that they care about employees, yet every communication from the CEO tells us to love the customer; very, very rarely do we receive a thank you for keeping the nanny in their job. We once used to receive a small token of appreciation at Christmas, which most people saw as a nice thing. We now receive a propaganda leaflet; again telling us we should love the customer!! Every year it's disheartening when you are told at your review that you are excelling at your job, yet you know you are being paid less than market rate; no pay rises have been issued for many people since IRIS took ownership. They have a bonus scheme, which is only issued to managers; again it really grinds you down when you hear them gloating about it. Their so called benefits package is aimed at only a few employees (those who travel by train or cycle and like the gym). For the rest of us it's just dental care and the option to buy into a dodgy sounding voucher scheme for electrical products. Whilst change was inevitable, the way they have gone about is abysmal. Rather than clearly setting out their intentions to each department, they much prefer to drip feed information via generic company emails and teams groups with other companies in the organisation. These groups tend to be discussions about multiple subjects and it takes time for it to become clear that they are actually setting up a new way of working. Career progression is non existent and training is restricted to pre-approved soft skill courses. It's very hard to get training approved that relates directly to the role you are doing. Management... how many layers of management does one organisation need? There are some genuinely nice people in the roles, yet the time taken to make a decision is multiplied by the number of levels of management in the department. Having the financial backing of HG capital puts them in a great position to buy up the competitors, pull them apart and eradicate those brands from existence. Whilst this suits the way IRIS work, not many people have the feeling of long term job security. If you do find yourself working here, bear in mind that other places will offer better career progression, salary and a feeling of worth.

      avatar
      IRIS Software Group Response
      5y
      We are very sorry that you have been affected by the recent restructure within our Sales organisation. We would like to thank you for taking the time to write a review, although we are surprised and disappointed by your comments. We have a market-leading benefits package, including company-funded private healthcare, life insurance and income protection cover, generous holiday entitlement, 3 fully paid Giving Back Days for volunteering each year, a great pension scheme with NI uplift, a Perks @ Work platform offering discounted shopping, cinema tickets and travel, and a restaurant savings card, as well as the season ticket loan, cycle scheme you mention. We recently launched our tech scheme which offers the chance to purchase technology through Curry’s PC World via salary sacrifice to benefit from tax savings and the payment split over a 12 month period. We’re delighted to confirm that all our benefits are available to every UK employee here at IRIS. If you’d like more information or have additional benefits you’d like us to consider, please log into our myIRIS benefits platform or contact our Benefits Manager, Kerry.Cook@iris.co.uk. We are also very proud of our record of recognising and rewarding our hardworking staff. We offer our quarterly IMPACT Awards with voucher prizes for those who live our values (nominated by colleagues across the business), a Top Talent Award to recognise those who’ve gone above and beyond each year, our CEO’s weekly IRIS Heroes, as well as encouraging managers to give impromptu rewards and great feedback to celebrate their team’s fantastic achievements. Our bonus scheme is open to many employees across the business (not just managers) and we are currently looking into ways to extend the scheme to the small proportion who aren’t currently eligible. We are also delighted to be accredited as a Real Living Wage employer, and we commit to paying all our employees fairly and competitively for their work. We operate an annual salary review process and dedicated departmental pay progression schemes to support this across the business, alongside the many promotions we celebrate each year. We also offer extensive opportunities for training and development – including a range of courses that are freely available and now remote (both soft and technical), and a huge range of apprenticeship opportunities – we’ve been delighted to support over 100 apprenticeship applications this year alone, along with offering generous funding for individual qualifications and training. Please reach out to learning@iris.co.uk if you have a specific course you would like to attend. We aim to be a highly communicative and transparent employer and communicate through a range of channels – our intranet pages, monthly updates in every site and remotely, our regular newsletter, weekly emails from our CEO to name a few. We also offer extensive opportunities for feedback and questions – through our employee engagement committee, EmployeeFeedback@iris.co.uk email address, an open door policy for all managers and HR and opportunities for questions at the end of each monthly update. We would very much welcome the chance to talk to you in more detail so we can give the information you’re after and improve your experience of IRIS – please email EmployeeFeedback@iris.co.uk, reach out to your HR representative, or contact Stephanie Kelly, our Chief People Officer, so that we can help. Kind regards, the HR team
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      Glassdoor has 897 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.