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      IRIS Software Group

      Engaged Employer

      IRIS Software Group reviews

      3.7

      67% would recommend to a friend

      (865 total reviews)
      avatar

      Jason Dies

      80% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      865 reviews
      1.0
      Jun 10, 2019

      Large pay disparities across the board and laterally between colleagues in the same role.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      These are my honest thoughts and there are not many pros to working at IRIS. There are some really good people, but most have to turn up to pay the bills and so smile, pretending they love the company. Free fruit on Tuesdays in some offices.

      Cons

      The NI payment saved via the employees salary sacrificed pension payment has been reduced by 50%. This was buried in an email that shouted out about the 4% contribution IRIS now makes to an employees pension. This is the statutory minimum IRIS is required to pay! I suspect this has largely gone unnoticed as only a few astute individuals will have picked this up. 4% pension contribution, possible higher in some companies recently acquired, but seriously, this is not going to attract the talent IRIS needs to survive. IRIS wants to be a world class company, striving to be a top 100 company. This is not how you do that. Remuneration is terrible, period. You will not earn good money here at IRIS. There is no share reward schemes. Bonuses have been pretty much cut to 50% as the majority of individuals will only fall into a High Meets Expectation category. The scheme is not transparent and individuals are not allowed to discuss with others. Objectives are subjective and you can do your best and still not achieve them. If you don't get along with your manager, there is no method to appeal or flag flagrant abuse. You're not told how you are doing through-out the year and so if below track, have no way to change or address concerns or debate your point of view. Honestly the system is set in favour of the house. If the company does not meet EBITDA, no bonus, if the company doesn't reach a budget set above its holding company, no bonus. If the CEO can't control his spending on the credit card and buys more companies for inorganic growth, then no bonus. IRIS will use creative accounting to reduce the bonus pot despite employees jumping through a myriad of hoops. A few receive a commensurate salary, but most won't and there are huge pay discrepancies between colleagues working in similar roles. Please don't be condescending, the majority of the staff are degree educated and smart. Most are slaves to their own circumstance or misfortune and thus turn up to work for a meagre wage. Most earn only enough per month that they are essentially trapped. IRIS will never pay enough for people to get ahead or make a real life changing differences, like a new car, that new kitchen or a bonus that would make life not so much of a struggle for the common employee. If life was a little simpler and circumstance a little different , a lot more people will have already voted with their feet and left. There is no career progression, salaries are behind the curve and stagnant. I don't care if I don't have a friend at IRIS. HR are not here to represent the staff member, but instead protect the companies best interest legally.

      avatar
      IRIS Software Group Response
      6y
      Hi, Thank you so much for your review. IRIS are proud to be a market leading organisation which invests a huge amount in our workforce each year. Sometimes we acquire companies which are paying only the minimum wage to employees, and on acquisition we ensure that these employees receive an increase to ensure they are in line with the higher real living wage amounts. We are also running a long-term salary benchmarking project to ensure that we are paying competitively against the market in all areas of the business, and we already offer local salary progression programs to recognise skills and experience and reward our upcoming talent, and we plan to roll out such programs more widely in future. We have taken on board the feedback regarding the FY19 bonus plan and the FY20 plan for eligible employees is being completely revamped in line with this feedback. There will be more communications on this in the coming weeks. We also offer a generous rewards package, including free income protection insurance, Vitality health insurance, life insurance, Perks at Work discount site, an Employee Assistance Program, our IMPACT Awards, Season Ticket Loans and many other fantastic benefits which we are proud to offer to all our UK employees. The 50% NI uplift on pension contributions is a generous addition that we offer on top of our employer contributions, which can be used in conjunction with a free pension modeller that provides support to our employees in planning the contributions that they make to be able to enjoy their retirement. We offer flexible working requests as an option for all staff, and we have a large number of part term, term time and remote working arrangements to suit the needs and personal circumstances of our employees. If there is an arrangement you would like to discuss, please reach out to the HR team who can talk you through your options. We continue to run our anonymous engagement survey each year and act on the results, and we have also introduced a wide variety of feedback measures for staff to share their feedback in confidence. Our Chief People Officer, Stephanie Kelly, is also committed to an open and transparent culture, and would welcome the opportunity to speak to you in complete confidence to discuss your concerns. Kind regards HR Team
      1.0
      Apr 22, 2022

      I didn't have the courage to put my job title in my review last year. Now I have.

      Senior content marketing executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Other people are going through the same experiences as you, so you will be able to find someone to vent to

      Cons

      As other reviews have explained, IRIS are constantly acquiring businesses. After this happens you will feel like suddenly no one cares about you anymore, and this is because they don't. They are in a constant acquisition cycle and their MO is sticking 'by IRIS' on the end of the company name, making all the management figures disappear and then sucking the life and soul out of everyone left. After our acquisition I had a year of hell and during that time I witnessed some frankly disturbing things. For example: - people made redundant and (allegedly...) told that if they let anyone know they wouldn't receive their redundancy package - droves of people being made redundant from departments in one fell swoop, and their responsibilities being outsourced to agencies in India or reallocated to the few people remaining - logging on to get extra work finished at 1am because I couldn't keep on top of everything, and there being dozens of others online doing the same I was constantly scared of being made redundant and I did everything I could to keep my job. For example, I asked to have a few hours off to accompany my husband to a hospital appointment and was told no...so I didn't go with him. I was scared I'd be next to get the chop if I did. It got to the point when my mental health suffered so much that I called my manager crying my eyes out begging for help with my ever-increasing workload and unattainable expectations. This call ended in her telling me someone was going on maternity and I'd have to pick up her workload too. If you scroll back through the past few months of reviews here you will notice that many of the 5* ones have word-for-word the same title, or variations of the same title. If you think this is genuine then I don't know what to tell you. HR are constantly trying to persuade people to leave positive reviews here, especially when you're a new joiner before you've seen the full picture of what this company is like. I know this because I've been there. If I could get on my hands and knees and beg you to not take a job at this company I would. And if you're working somewhere that has is in the process of being acquired by IRIS...run.

      avatar
      IRIS Software Group Response
      3y
      Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We are very proud of all our fantastic acquisitions, which are full of great people who help us provide outstanding services and products to our customer base. We are committed to our growth and always buy successful companies which will support IRIS’ expansion, and therefore do not make redundancies as part of this process. We are delighted to have increased in size from just over 1,570 employees to over 2,000 employees in the last 12 months. We are proud that as part of this growth, we have invested in our Marketing teams, having welcomed 31 Marketing employees into the organisation. Over the past 12 months, we have also refined our acquisitions and integration processes and are now proud to have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family. This includes inviting them to join our competitive benefits package – which for UK employees, encompasses company-funded private healthcare, an employee assistance programme, matched pension with NI uplift, mental health provisions and discounted gym memberships, our electric car scheme and many other opt-in benefits. We are also delighted to share a monthly Company Update with all our employees across the globe to celebrate our wonderful achievements across IRIS and signpost upcoming events. Our acquired employees are also able to access the wealth of personal and professional development we offer, with career and progression focused initiatives such as our High Potential programme and mentoring scheme, as well as a host if training and development opportunities with our quarterly updated learning curriculum. We encourage all our employees to voice their feedback, either through our monthly Peakon engagement surveys, our 35 Employee Voice Ambassadors across our departments, our Belonging Group, consisting of employee representatives who champion inclusion and diversity, or our range of dedicated inboxes for employee facing initiatives. We are delighted to have achieved an engagement score of 8.3 in our Marketing department, with consistently high scores on ‘Reward’, ‘Workload’, and ‘Autonomy’. We’re sorry to hear that this wasn’t your experience and encourage you to reach out to our Chief People Officer, Stephanie Kelly, or contact EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team.
      2.0
      Dec 3, 2021

      Horrible experience from day 1

      Product owner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good people as most organisations, most of those being the new cohort of product minded people they hired 2019-2022 Decent health and insurance packages-thats it

      Cons

      Pretty awful experience from top to bottom Elements leadership pretty clueless; no real product leadership or vision. Very heavy handed waterfall top down approach. Never empowered any product managers/owners but then bemused by lack of direction. It's not really the place for forward thinking, agile and modern product-thinkers. If you want to progress in product I'd advise against working at IRIS This is all on top of the horrible and inhumane HR and line manager policies and behaviours. Really disappointing to not be paid when contracting covid and even more upsetting when HR didn't seem to want to know about these bad practices. A fair few egotistical managers there in product dept. aswell - this didn't help individuals feel motivated, supported and empowered - culture is more about the big managers at the top 'playing at building products when they haven't shipped a product between them! Final nail in the coffin is the exit process - they will 'interview' you for your valuable feedback via a form in their HR system Not even competitive pay compared to other tech jobs. Infact v poor given the massive Iris revenues and private equity backing!

      avatar
      IRIS Software Group Response
      4y
      Thanks so much for taking the time to leave a review, although we were surprised and disappointed by your comments. We want our employees to feel empowered and we work hard to make sure that employees across the product team can share their fantastic ideas and suggestions. For example, through Peakon, our monthly survey tool, employees at IRIS are able to share their ideas with managers and senior leaders in real time. Managers and leaders can instantly see this feedback, allowing them to act on ideas quickly and respond to comments, so that employees are enabled to immediately make an #IMPACT. We’re sorry to hear that this wasn’t your experience and would encourage you to reach out to Stephanie Kelly, our Chief People Officer so that she can discuss your concerns and help put things right. Paying our employees fairly and competitively for their hard work is of the upmost importance to us, and we're delighted to be officially recognised as a Real Living Wage employer. On top of this, we run an annual salary review process, offer pay scales in select departments to automatically reward employees when they hit career milestones, provide bonus and commission schemes where eligible, and provide a generous benefits, holiday and charitable volunteering package to all UK employees. We also operate a generous enhanced sick pay policy, plus additional provisions with those who are absent due to Covid-19. We ask that people complete an exit interview through our HR system, in case there is anything they would like to raise but don’t feel comfortable sharing in person and also aim to arrange face-to-face (or virtual) exit interviews with the relevant HR representative so people can share feedback and make suggestions. We’re always looking for ways we can be the best we can be, and we would welcome any further recommendations. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. Kind regards, the HR team
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      ReviewsIRIS Software Group reviews

      Glassdoor has 897 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.