5y
We are sorry that you have been affected by our recent restructure of the sales team. Covid-19 has created challenges across the world, and responsible businesses must adapt their operations to the new normal. Throughout, we always ensure we treat our colleagues with the dignity and respect they deserve. We would like to thank you for leaving a review, although we are of course disappointed by your comments. We are very proud of Elona, our fantastic CEO, and always encourage her to share stories of her journey and experiences so she can inspire others and help everyone across the IRIS family to develop the skills and confidence to be the strong and passionate leaders of the future. Elona breaks the mould in many ways (being a female CEO is just one example) and we are particularly proud of her passion for driving diversity, inclusion and equal opportunity for all. We’ve had great feedback from employees on how much they appreciate Elona’s regular communications (like her weekly Friday email with news and shout outs to our ‘IRIS Heroes’ from around the business) and her authenticity – including her stories of balancing life as a CEO and working parent which resonate for so many at the moment. We’re very proud to invest in training and development across the organisation, including running our dedicated ‘Leading with IMPACT’ training programme for our senior leadership team to enable amazing performance – giving them the skills and confidence to lead and motivate their hardworking teams and celebrate our continued successes. We are also rolling out a monthly feedback tool (Peakon) so that managers can get regular feedback from their staff to make sure they are feeling well managed and motivated.
Please rest assured that all our Glassdoor reviews are genuine – we recognise that with 1,500 employees, there will be a range of opinions as reflected here, and we welcome the good reviews as an opportunity to celebrate and negative reviews as a chance to learn and grow. We have been proud to improve our employee engagement scores year on year (based on surveys across our teams), and we know our employees love our fantastic line managers, the great people we have working here, the opportunities for training, progression and development, our fantastic benefits package, our charitable initiatives, and the innovative awards and prizes on offer. We’re sorry to hear that you’re struggling the moment, and would really appreciate the chance to discuss your concerns in more detail. Please reach out to our Chief People Officer, Stephanie Kelly, in complete confidence so that we can help. Kind regards, the HR team
