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      IRIS Software Group

      Engaged Employer

      IRIS Software Group reviews

      3.7

      66% would recommend to a friend

      (863 total reviews)
      avatar

      Jason Dies

      75% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 863 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      863 reviews
      1.0
      Jul 30, 2020

      A lesson in toxic leadership & cutthroat business policy

      Telesales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll not get the support you'll need 90% of the time, so you build up experience very quickly having to do everything on your own. People you work alongside are generally great and lower level management do a great job to motivate their teams through difficult conditions. There is a good social atmosphere. Good work life balance with no requirement to work overtime in most positions.

      Cons

      Where to begin? You will be paid under market rate almost certainly. You will not get the training/support you need, and in most cases that will be because the person you need to help you has left because they've had enough or they've been made redundant. You will get emails of #1RIS and fed all these motivational calls/emails/letters about how we are one team. We are not one team. It is Team Exec/Senior Management and then everyone else at their mercy. The fact the company hired multiple new directors and staff and announced their arrival on the same call that they announced the dismissal of a huge number of staff to "preserve business longevity" is indicative of that. You cannot trust what you are told about what the company is doing, what your place is, what your pay is and what your commission will be. It is all smoke and mirrors. Want your target adjusted at random? Your pay cut at random? Want totally uncertainty on your job, who your manager is, what your target is? Want extremely insufficient support to hit your target? Join IRIS. HR will try and convince you otherwise and present you a nice slideshow of all the things happening in the organisation, but take that with a pound of salt. You are disposable, and if you try and bringing up issues they fall on deaf ears. On leaving the organisation, sentiment is very negative and people across the board (in several departments) are extremely unsatisfied with how things are being run and how people are being treated. If they haven't left, they're looking to. Hopefully things will change, but I have been at IRIS long enough and things have not improved. Until then hopefully reviews like mine might force a change, because thus far whilst in the organisation trying to get positive change has been impossible.

      avatar
      IRIS Software Group Response
      5y
      I am very sorry that you have been affected by the recent restructure in our Sales organisation and I appreciate you taking the time to leave a review. Due to the impact of Covid-19 and associated operational changes, we underwent a limited redundancy process within the Sales function. This was not taken lightly and it is our upmost commitment to treat affected employees with the dignity and respect they rightly deserve – by providing a genuine consultation process, the opportunity to apply for other roles, paid time off for training and interviews, ex gratia pay and fully-funded outplacement support to help them into their next chapter. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. The wider transformation is exciting as it enables us to share expertise and provide greater opportunities for employees across the IRIS family, it increases the potential for cross selling to support our growth, and it helps us provide the best possible service to our customers. We have also increased the training and development resources on offer for all our salespeople to support them in meeting targets. Sales enablement training sessions are now also available in a variety formats, focusing on our products and solutions with the addition of a dedicated platform for sharing content, guides and demos. It is important to me that we empower our salespeople with everything they need and to ensure that, have also created a specialised team of product and presales experts to support them. It’s important we have great tools to recognise those who deliver high and exceptional performance, and we have launched a new Sales club (Elite Club) which offers an end of year trip for our highest performing salespeople and a number of encouraging awards along the way. Throughout these changes, our Chief Sales Officer, held weekly ‘All Sales’ calls in addition to specific announcement calls to make sure that the changes were discussed and opportunities afforded to ask and receive answers to questions and make suggestions as part of the process. Alongside our generous benefits package, we are also delighted to be accredited as a Real Living Wage employer, and we commit to paying all our employees fairly and competitively for their work. We operate an annual salary review process to support this across the business, alongside the many promotions we celebrate each year. Likewise, we operate dedicated pay scales across Sales so all our salespeople can progress their salaries as their knowledge and experience grows, alongside the opportunity for earning generous commission and the awards and prizes on offer. We’re also proud to invest significantly in management training, to ensure that all managers have the skills they need to be inspirational leaders across the business. We provide a range of free soft skills courses along with our dedicated 'Managing with IMPACT' training programme so our leaders are world class. This goes alongside our many avenues of communication – our Your IRIS newsletter, monthly site updates, CEO emails and team meetings to ensure managers and employees hear about the great things that are happening at IRIS. We also encourage employees to get involved and #makeithappen through our engagement committees, regular employee surveys, and via our EmployeeFeedback@iris.co.uk email address so we can do things better tomorrow than we are today. I would encourage you to reach out to Chris (our Chief Sales Officer), or another of the Sales leadership team with your feedback so that we can address your concerns in more detail. Kind regards, the HR team
      1.0
      Jul 30, 2020

      Grotesque Treatment from the Top Down & Artificial 5 Star Reviews

      Field sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to be a great company to work for.

      Cons

      The way IRIS Software has treated its staff since the pandemic began is nothing short of shocking. I and 20+ others were culled from the business with no notice earlier this week in the form of a Microsoft Teams call. I had been with IRIS for over a decade and had been one of the top performers across my division for most of that period. Over time, the business has become less concerned with it's people and more concerned with pumping up the prices of their software and services. Customer retention and satisfaction is decreasing over time and the board is not doing anything about it. Customer's who are experiencing genuine issues with their business critical software are being actively ignored and their problems being left to fester. The new CSO, Chris Smith, was hired and gave a promise of honesty and openness upon his arrival. He then made an executive decision to end the business quarter 3 days early to preserve the business having to pay out as much commission. His version of honesty and openness was to let Managers cascade this decision down to sales and allow them to take the brunt of it rather than putting out a formal communication hisself. 22 members of staff have been left without a job this week while the business gloats about bringing new staff through the academy on social media. IRIS are so bothered about APPEARING to be a massive, caring company on social media that they're completely forgetting to live up to the expectation. Not only that but they are now pumping out fake 5 star reviews on Glass Door to cancel out the negative reviews. Do me a favour if you're reading this - order the reviews by 'Most Recent' and notice that 3 5 star reviews were published on 29th July, the day after a negative review was posted. Before that, two reviews had never been written on the same day. Do you think this is a coincidence? Absolutely not, it's IRIS Software doing something called damage limitation.

      avatar
      IRIS Software Group Response
      5y
      I am very sorry that you have been affected by the recent restructure in our Sales organisation and I appreciate you taking the time to leave a review. Regrettably, we have recently had to consider small-scale redundancies due to the impact of Covid-19 and associated operational changes. The meeting you mention was simply the start of a full consultation period with each individual to consider alternative options, suggest other roles within IRIS, answer questions and provide suitable support. This consultation period is run over the course of weeks/months and only concludes once all other avenues have been considered. Whenever a redundancy is confirmed, we always fund outplacement support and frequently offer ex-gratia packages in addition to statutory pay to help them into their next chapter. We are always sorry to lose colleagues and friends and make every effort to treat every employee with the dignity and compassion they rightly deserve. The recent day-early quarter close was designed to support accurate forecasting and customer delivery experience (rather than to reduce payments!) and certainly didn’t impact the overall commission employees receive – all closed deals are always eligible for commission. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. Throughout these changes, our Chief Sales Officer, held weekly ‘All Sales’ calls in addition to specific announcement calls to make sure that the changes were discussed and opportunities afforded to ask and receive answers to questions and make suggestions as part of the process. As a company of 1,500 employees, we recognise that employees will have different experiences of working at IRIS – this will naturally lead to a variety of views represented on platforms such as Glassdoor. We always encourage employees to provide us with honest feedback on an ongoing basis through a variety of channels (for example during our monthly company updates, dedicated employee feedback inbox and regular surveys), and Glassdoor is another avenue for such feedback. We aim to engage meaningfully with each Glassdoor review we receive (good and bad) and always encourage our reviewers to reach out to us directly so we can resolve any issues constructively through an open conversation, rather than the limited ‘review and one response’ available on Glassdoor. We would sincerely like to discuss your concerns in more detail so that we can help – please reach out to Stephanie.Kelly@iris.co.uk, our Chief People Officer, or Chris Smith, Chief Sales Officer, in complete confidence. Kind regards, the HR team
      5.0
      Jul 29, 2020

      Great company

      Pre-sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great chances to develop professionally - lots of opportunities to grow and provided with all the tools to succeed.

      Cons

      Some areas of the business are still siloed but I’m happy to see that this is being tackled.

      avatar
      IRIS Software Group Response
      5y
      Thank you so much for your review! We're delighted to hear that you're enjoying your time at IRIS. We place significant value on the progression and development of our staff through a variety of training opportunities, such as fully-funded training, management and leadership programmes, remote-run soft skills courses and a variety of on the job opportunities for all our employees and we're excited to see you progress. As an acquisitive and growing organisation, we work hard to break down silos across the IRIS family, through encouraging networking and collaboration between teams, numerous projects focused on transformation, cross sell and agile working, cross-functional activities, committees and communications to share skills and information and our Quantum project to roll out world-class, integrated systems across IRIS to allow key data to flow securely between each department. If you have any suggestions or feedback on how we enhance our connectivity, or anything else IRIS, please email EmployeeFeedback@iris.co.uk. Kind regards, the HR team
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      ReviewsIRIS Software Group reviews

      Glassdoor has 895 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.