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We are very sorry that you have been affected by the recent restructure of our sales team and would like to thank you for taking the time to leave a review. All redundancy decisions are taken with a heavy heart and this decision was unfortunately necessary due to the extraordinary business conditions we face during the Covid-19 pandemic and the consolidation of our Sales teams into our 'Northern Hub' in Manchester. I know that necessity does not make the decision easier and we would sincerely encourage you to reach out to us so we can discuss your concerns in more detail.
We must respectfully correct some of the assertions in your review. We have never made an employee redundant with immediate effect as we always follow due process, which includes a lengthy consultation process with the opportunity to apply for alternative roles within the business and a consideration of all options available to avoid the need for redundancy. We also offer extensive support for affected employees throughout the process, including an open-door policy for feedback and discussion, company-funded mental health support and paid time off to attend interviews and training. Following the confirmation of any redundancy, we also provide company-funded outplacement support, redundancy pay and often an ex-gratia payment to support employees into their next role. If there is anything further that we can do to support you in your next chapter, please get in touch so that we can help.
There have indeed been significant changes within Sales over the past 18 months as we moved from a divisional to a functional model, and we have done our upmost to ensure the changes are done consultatively and with strong communication of the impact and benefits of the changes across the business. We are excited about this transformation as it enables us to share expertise and provide greater opportunities for employees across the IRIS family, increases the potential for cross selling to support our growth, and supports our goal of building #1IRIS. As our commission structure has improved to ensure employees within acquired businesses have the same opportunities as their colleagues, we have increased the resources on offer for all our salespeople to meet their targets – additional training, further management support, deal clinics, win loss reviews and the recent launch of Showpad are just some examples of the support we provide to our fantastic Sales teams to help them succeed. We have also launched a new Sales club (our Elite Club) which offers an end of year international trip for our highest performing salespeople.
As a small aside, the recent early quarter-close was designed to support accurate forecasting (rather than to reduce payments!) and certainly didn’t impact the overall commission employees receive – closed deals are eligible for commission during the current or next payout run depending on the date of the deal.
We are delighted to hear that you enjoyed your time with the friendly, hardworking and passionate individuals that make up IRIS, and we would like to wish you the very best in your future career. Once again, we would sincerely welcome the opportunity to discuss any feedback or suggestions for improvement in more detail – please reach out to our HR team or Stephanie Kelly, our Chief People Officer, in complete confidence. Kind regards, the HR team
