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IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

67% would recommend to a friend

(864 total reviews)
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Jason Dies

80% approve of CEO

65% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

864 reviews
1.0
Jul 6, 2017
Recommend
CEO approval
Business Outlook

Pros

There genuinely are none other than salary and holidays. Some staff are lovely but they are temporary most of the time as so many people leave.

Cons

-Promotions only happen when big sellers threaten to leave. -Unprofessional management team who are clicky. -No HR processes used unless getting rid of someone. -No complaints team. Complaints are brushed off and customer left with no answers /help -Manager often says leave you morals at the door -Encourage more to rip people off than provide any kind of service. -No opportunities for promotion past ten leader...and even then you have to be a top seller with no soul threatening to leave to get anything. -I'm not sure management realise they need to pro-actively manage and not just bark and bully. -Poor retention -Poor training ...it goes on SEEING WHAT I HAVE SEEN I WOULD NEVER WORK, RECOMMEND OR BUY ANYTHING IRIS.

1.0
Jun 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Worked for here for 6 months had a great time needed a change of scenery moved internally which was a quick and very easy process.

Cons

moved to dept where I was micro managed and treated like a child poor management if you don't become one of the sheep you are shipped out.

3.0
Jun 7, 2017
Recommend
CEO approval
Business Outlook

Pros

As many have mentioned, the people are by far the best asset this company have, however, they work hard and play harder! Great incentives if you are on the right team. Good pay. Finish your work at 5pm so great work/ life balance. Some opportunities to work in other areas of the business or to progress. Good brand, well established, well known and respected.

Cons

The main issue is really micromanagement, but that could come from the fact they employ graduates who still have the Uni life mentality. This is a call centre environment, with managers constantly on about hourly/ daily targets and hitting KPI's. The best sales people are sometimes unethical and so long as the managers can hide this, then it's swept under the table. When complaints come on from customers, sometimes they have to complain to the very sales agent they are making a complaint against which leads to poor customer retention. Poor sales techniques also leads to more complaints and many sales agent avoid the calls/ emails. Difficulties in communicating across departments causes processes to be lengthened, more needs to be done in processes and procedures internally.

Viewing 820 - 822 of 864 Reviews

Glassdoor has 896 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.