IRIS Software Group reviews

The company is on a fast downward spiral, the company was purchased again in December 2023 and things have unravelled since. Numbers were made to look as good as possible before the sale and now the true numbers are showing. The company has over double the target of attrition as customers are seeing the major flaws in the company. Customer support is not setup to succeed, all roles are being moved out to the offshore partner, knowledge is on a downward spiral and customers can see this Then there is sales, they will sell you the world, especially with Elements and Staffology. The company has targets with their owners on the new cloud based products and as such customers are being pushed onto these products, they are far from where they need to be. Many customers and internal staff view these as junior versions of the previous IRIS products. They are full of bugs, lack of features and internally called MVP products, what they don't tell you is MVP stands for Minimal Viable Product. You then have to set these up and I know we will always get feedback of where is this feature and why has this not been included. We are setting customers up for failure with the products but the product team love to tell everyone how great these products are, they must be living in dreamland or they have not actually seen the product as it is still in it's MVP stage. Then if it could not get worse when the attrition of customers is double it's target and the company is not selling to it's target numbers, the company goes straight to taking money out of departments in the operations area. Other departments such as commercial get given more staff whilst the staff in operations is reduced, however the clueless management will still be shocked when performance stats decrease and wonder why!!

No negatives as of yet