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Thank you for taking the time to leave a review, although we’re surprised and disappointed by your comments.
We deeply value our employees’ feedback and use a variety of platforms to engage with our IRISians. For example, we’re very proud to have been certified as a Great Place to Work© in the UK, US, Canada, Ireland and India and as one of the UK’s Best Workplaces™ for the fourth year running, which is based on the anonymous feedback our employees share in a survey conducted by a third-party consultancy. We also use Peakon, an employee engagement survey, each month to empower all our employees to share their fantastic feedback in real time with their managers and senior leaders, so that we can continue to #MakeItHappen together.
We’re super proud to have our headquarters in the UK, where we’ve grown our UK employee base from 900 to 1,900 in 4 years, and have a large presence in the US and Canada. We are also super proud to have our Centres of Excellence in India and Romania as they are a part of the #1RIS family and integral to the improvements and key initiatives delivered for our customers. This includes areas such improving time coverage, business continuity and a talent pool where skills have not always been available on the UK. It has also enabled us to continue to invest in our people with initiatives such as career progression for our Customer Service teams.
We’re also proud to operate a total reward package at IRIS, including extensive and tailorable benefits, bonus schemes for all, increased holiday entitlement, pay scales and commission in select departments, and fantastic opportunities for recognition, training, and career growth. Our companywide annual salary review process uses external benchmarking data to ensure consistency and fairness in assigning increases and to ensure we’re paying the market rate. We work together with Heads of Function and Senior Management to assign consistent increases using best practises and standardised rules, and our managers receive extensive training on how salaries are decided. We also operate pay scales in select department, which enables our employees to grow their salaries as their skills develop, which are reviewed in line with the cost of living each year. Please check out our ‘Pay and Reward’ page on our intranet for more details on our compensation philosophy.
We’re delighted to invest in our managers with dedicated leadership pathways so that they have the skills needed to motivate, develop and inspire their teams. We run 5 varying levels of leadership courses to suit the needs of all our IRISians, from those looking to get into management all the way to our most senior leaders. These are highly sought after courses and we’ve added additional training sessions so that everyone can join and make an #IMPACT.
We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey if you have more feedback to share. Kind regards, the HR team
