Since being
Iris have destroyed Dataplan in Grimsby! Dataplan was a thriving, successful & highly regarded business with a great reputation. Then Dataplan by Iris happened! Despite being advised by long term, highly experienced employees what they were implementing & how they were going about it was just not going to be a positive move for the business they pursued to do things 'their way'! Not fit for purpose software was brought in & Clients migrated over with no consultation. Migration, which was completed by other Teams within the Iris group was / is appalling & the Dataplan teams were left to try & managed all the Client complaints & answer all their questions which we struggled with as we didn't know the answers & felt very aggrieved at being put in this position. The standard of customer service & satisfaction nosed dived because of this & the fact that due to the toxic working regime that was thrust upon us so many of seasoned & highly experienced staff have left. There are now more staff with less than a years experience than there are fully trained & experienced staff! I cannot blame the huge amount of Clients that are taking their business elsewhere & I only wish they knew the original Dataplan teams are so very frustrated at not being given the tools & support to do what they do best! Shame on Iris for what they have done & continue to do!
