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      IRS

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      IRS reviews

      3.3

      54% would recommend to a friend

      (3,632 total reviews)

      33% positive business outlook

      Ratings by demographic groups

      IRS has an employee rating of 3.3 out of 5 stars, based on 3,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRS employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Aug 15, 2022

      Extremely Stressful Job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good health & dental insurance - Retirement and life insurance - Job stability - Some opportunities for advancement (depends on your manager and site)

      Cons

      Working as an IRS CSR is extremely stressful job. You are dealing with the public and anyone can call you. A lot of taxpayers will be upset (exacerbated by long hold times) and yell at you or talk to you in a rude tone or outright cuss you out. The training does not really prepare you for when you're on the phone. There are a lot of complex issues you will have to deal with and you'll sometimes find yourself wading through many different manuals and their subsections to find the answer. Your calls are also monitored at least 4 times a month to generate your "rating." Also "national" will monitor some of your calls at random. Oh and you only get a certain amount of time for a call. This is called "average handling time" and it's around 12 minutes per call. All of this is extremely stressful and mentally/emotionally draining.

      4.0
      Jul 24, 2022

      Tough

      Internal revenue agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teleworking opportunities after completion of training.

      Cons

      Insufficient training and they expect new agents to work cases immediately with very little training.

      Viewing 349 - 351 of 3,632 Reviews
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      ReviewsIRS reviews

      Glassdoor has 3,899 IRS reviews submitted anonymously by IRS employees. Read employee reviews and ratings on Glassdoor to decide if IRS is right for you.