Is IRS a good company to work for?

IRS has an overall rating of 3.3 out of 5, based on over 3,899 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 53% of employees would recommend working at IRS to a friend and 32% have a positive outlook for the business. The best reviews about IRS have been left by employees working as Management Analyst , Accountant and Analyst .

Does IRS pay their employees well?

According to anonymously submitted Glassdoor reviews, IRS employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at IRS. This rating has been stable over the past 12 months.

How satisfied are employees working at IRS?

53% of IRS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IRS 3.8 out of 5 for work life balance, 3.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (232) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (112) , Contact Center Representative (69) , Data Transcriber (59) , IT Specialist (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Excellent to work and great benefit" ((in 560 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 235 reviews)); "Great Work Life Balance and timetable" ((in 180 reviews)); "The money and the people are great" ((in 103 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 91 reviews))

What are the cons of working at IRS according to real employee reviews?

"Government redtape and poor management." ((in 210 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 148 reviews)); "They can't get any good managers!" ((in 112 reviews)); "Upper management, blackballing and out of date technology" ((in 31 reviews)); "Nepotism is also a problem" ((in 19 reviews))

What are employees saying about IRS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IRS layoffs and their outlook for job security at IRS in 2026.

What are the top reviewed IRS locations?

Austin , Washington , Kansas City , Fresno , Philadelphia , Atlanta , Ogden , New York , Memphis , Chamblee , Covington , Dallas , Holtsville , Los Angeles , Houston , Jacksonville , Detroit , Chicago , Seattle , Oakland , San Francisco , Lanham , Andover , Pittsburgh , Cincinnati , Saint Louis , Portland , Baltimore , Richmond , Denver

IRS reviews

3.3

53% would recommend to a friend

(3,632 total reviews)

32% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

IRS has an employee rating of 3.3 out of 5 stars, based on 3,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRS employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

4K reviews

4.0

May 12, 2021

Comfortable

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible hours,Career opportunities,Work life balance

Cons

Training,Organization, Management, Telework, Instructor training.

3.0

May 1, 2021

A stressful place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get ongoing training, but it doesn’t feel like enough when you work on the floor. Stable job, consistent hours, available overtime, and pretty good benefits. You get to work from home.

Cons

In my opinion, management needs to learn how to treat the staff with respect and courtesy. Instead, it appears some of the management are fueled by their egos and can come across as angry, rude, and harsh. If you want to be respected at work, this may not be the place for you. Management holds you to impossible, rigid standards but when you need something they can get away with a lack of accountability and lack of responsiveness. It’s infuriating!

1.0

Apr 21, 2021

Harrible

Contact representative

Recommend

CEO approval

Business Outlook

Pros

Job security and health benefits

Cons

Poor management horrible customers lack of advancement

Viewing 385 - 387 of 3,632 Reviews

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Jobs at IRS

Contact Representative

Clerk (General Clerk) (Seasonal 6-8 Months) - Direct Hire, TERM

IT Specialist (Network Services)

IRS

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