Heavily micro-managed. If you like having to count for every second of your time spent in front of a PC its fine but you will always have to answer for every little thing with someone always looking over your shoulder. The training is grueling, dull, boring unless of course you are the type of person who likes to fill in numbers on lines and searching for the meanings of specific tax codes which unless you know what they are trying to find them in their library database takes an eternity when performing this work. Also, the training was the worst. The trainers are workers who have been their awhile but most of them have no teaching experience which made learning even more difficult. The pay does not equal the work and stress this position comes with. Also, throughout the entire training period of 3 months we were told over and over not to worry about the daily testing we were given, ït does not matter" the important thing was how to find the info in the database! Now if you don't know what your looking for, how do you know if you found the correct answer or not? Now if you already have tax experience and like tax things along with a good amount of computer experience this job might be for you. You must like heavy handed control and all your calls monitored as well. For me personally, I resigned.
