IRS reviews

3.3

53% would recommend to a friend

(3,635 total reviews)

32% positive business outlook

IRS has an employee rating of 3.3 out of 5 stars, based on 3,635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRS employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Mar 15, 2025

Changing

Recommend
CEO approval
Business Outlook

Pros

Used to be viewed as stable. Every holiday off. Lots of choices for health insurance.

Cons

Instability. Training. Confidentiality. Employee resources.

1.0
Jan 6, 2025

Not for me

Recommend
CEO approval
Business Outlook

Pros

Federal government job so there is steady work. Also good benefits.

Cons

The stress of working as a representative is not worth any amount of money. There are constant changes and no one knows what is going on or what how things should be done. Then managers themselves will not even agree on procedures, which leaves the rest of the employees confused.

1.0
Jan 3, 2025

toxic work environment

Recommend
CEO approval
Business Outlook

Pros

some of the instructors were nice/engaging ptsp benefits close to public transportation

Cons

The manager at that branch was unhelpful and ignored my complaints about bullying or aggressive language. He pushed to try to get my dr to fill out a form to state that I'm "disabled" which makes no sense, and he didn't take me seriously. He implied that I'm an idiot and that I'm creating a toxic work environment by not always saying Good morning. (I'm not a morning person and the co-worker who says it is just trying to irritate people who aren't into mornings. He's friends w/an instructor who's sometimes hostile towards me. He told me that I'm sick despite me explaining that I'm not....I just need follow ups for health maintenance and he can fire me or they can fire me for having "too many absences" unless I pass probation. The absences were medical follow-ups with documentation which I prove. Probation's a year. * He asks me the same questions over and over. I keep answering. He thinks it's unacceptable to pee once an hour when answering calls even though it's against osha regulations. (Another employee said that he went to HR with his medical note and pees twice an hour. also on probation) He give me AWOL for being briefly late due to an unforeseen circumstance and rejected my requests for LWOP, thus using all of my PTO w/o notifying me. He said I "ran out of STO and PTO" even though I had hours left. He puts words in my mouth to make me sound stupid. He's too entitled and tells me things I already know. Also, they micromanage over there. You have 30 minutes exactly to eat ie. They should learn how to train better. Some "experienced" trainers with years or decades of experience are speaking at teh same volume as taxpayers, so it's just a jumbled mesh of incoherent words. Some of teh training is just a waste of time. It's ill-planned. ie One instructor spends too many time talking about her life. It feels like high school. They have everyone in one room at one point to listen to pointless lectures where plenty don't get it because we haven't had the training for it. *if you pass probation, FMLA covers you if you have say 18 in office apts/year like me. Pay is pretty low. It's kinda sad for some instructors to work as many hours as they do because they need overtime.

Viewing 538 - 540 of 3,635 Reviews

Glassdoor has 3,902 IRS reviews submitted anonymously by IRS employees. Read employee reviews and ratings on Glassdoor to decide if IRS is right for you.