Pros
-Its employment technically -Nice trips for those who earn them
Cons
The CEO seems to only be interested in selling the company. His #1 goal is to make Idera look great on paper and one would only know that it's just lipstick on a pig if they were on the inside. Any growth is done through acquisition and certainly not through sales. Buying affordable smaller software companies and gutting them so when all combined together, makes Idera as a whole look profitable on paper. If this was a football team they would be the Redskins back when they singed big names veterans, only to be a massive disappointment in the end. With the majority of focus going to this effort, little focus has been put on product, support, marketing and anything else you can think of that involved effort and financial investment. Renewals is their lifeline since selling to new logos is a thing of the past. Current customer expansion is a lost cause since tech support is awful. Tickets receive the same canned email, despite not concerning the same issue. In some cases getting the initial canned email, several steps into the same ticket when customer asks for updates. If a ticket is sent to development, it is a black hole. Virtually impossible to expand when customers are angry at you. Typically that formula doesn't work out. But what does sales know? We only talk to these people everyday... A decent portion of renewals comes from the SLA fine print which makes a customer renew since they didn't cancel with their 60 day window. Idera was once a leader in this space but competition has far exceeded them. Competitive deals are not competitive, because Idera is blown out of the water as far as ease of use, support, and anything else a software company should offer goes. If the CEO really cared about product, instead of being obsessed with rock bands that require walkers to be mobile, there might be hope. Do not work here. The ship has already hit the iceberg, just a matter of time before it hits the ocean floor.
