Pros
You learn a lot about linux and a lot of sys admin skills and the people are great
Cons
The downside is that you are sitting on your desk straight for 8 hours taking back to back to back phone calls. It is very draining. At the same time you are asked to do emails or answer chats while at the same time making sure to keep the quality at 100% , it's too much. and not too mention that the customers can become abusive. On top of that you're supposed to end every phone call within 15 min. and emails within 30 min. or else management is all over you, so you unintentionally end up rushing the customer off the phone or providing a below average response to the email just so you can meet the time limit. They say that if you escalate to a higher tier early you will always make the time... but the higher tier that you escalate to is taking escalations from like 30 other people so they can't even give you full attention.
