Good place to learn things, however it is extremely stressful if you're in a support position
Pros
- Lot of very knowledgeable people - Can get promoted rather quickly IF you can maintain high contacts/QA score - Several opportunities for bonuses, if you meet QA of course - Get to play around with Linux - Flexible schedules, good for people in school - Free food on Tuesdays
Cons
- Inmotion utilizes quantity of over quality when dealing with customers, as in they care much more about how many total customers you come in contact with in a shift rather than fixing an actual issue. Expect to have management on your back if a call goes over 15 minutes. An employee who can get more contacts per hour is much more valued over one with stronger technical skills. You will get fired if you cannot meet the minimum contacts per hour, this causes support techs to lie to customers or tell them to contact other vendors for issues just to end the phone call quickly. - Ridiculously stressful environment for support. I have worked over a dozen jobs and this is by far the most stressful. - Expected to take phone calls, chats, and work tickets at the exact same time, no joke. If you're not doing this then expect management to force you to. - Other departments will take advantage of support to take calls for them if it gets to us first. I would take billing and customer care calls on the regular, while those departments would refuse to have the call transferred. - Consistent 10+ calls in the queue on weekdays, there is virtually no downtime at all. Must get permission from management to do certain things like use the bathroom or vending machine. Management will also completely cancel everyone's lunch break if it's too busy - Very high turnover rate in the support department due to stresses of the job, so we're constantly understaffed. Management will try and guilt you into working overtime or holidays.
