Is InfoCision a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InfoCision have rated their employer with 2.4 out of 5 stars in 130 Glassdoor reviews. This is a higher than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service (CSR) Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InfoCision .

Does InfoCision pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InfoCision with 1.6 out of 5 stars based on 130 anonymously submitted employee reviews. This is 6.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InfoCision.

How happy are Customer Service (CSR) professionals working at InfoCision?

4% of Customer Service (CSR) employees at InfoCision would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service (CSR) professionals have also rated InfoCision with a 2.8 rating for work-life-balance, 1.9 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home was great" ((in 66 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 57 reviews)); "Flexible hours and able to makeup hours" ((in 19 reviews)); "The benefits are good and reasonable with today's rates!" ((in 19 reviews)); "Flexible schedule" ((in 16 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"Bad training "classes"" ((in 33 reviews)); "poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 30 reviews)); "Unexperienced and unprofessional supervisors." ((in 30 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 13 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 11 reviews))

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InfoCision

InfoCision Customer Service (CSR) reviews

2.4

4% would recommend to a friend

(130 total reviews)

Craig Taylor

40% approve of CEO

36% positive business outlook

Ratings by category

2.8

Work/Life balance

2.8

Senior management

2.8

Career opportunities

2.7

Culture & values

1.9

Diversity & inclusion

1.6

Compensation and benefits

Customer Service (CSR) employees have rated InfoCision with 2.4 out of 5 stars, based on 130 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. InfoCision is rated 33% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

130 reviews

2.0

Mar 29, 2018

Deceiving job description

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from the comfort of your home and weekly pay. There is nothing else that I can say positive about working here

Cons

No paid time off whatsoever, despite me being told full time employees get benefits. You have to deal with getting different information from supervisors for the same exact question. Being talked down to as though you’re a child. And being chained to your computer.

1.0

Oct 12, 2017

Something is better then nothing!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

no gas money, no snow, no work clothes. freedom

Cons

the scripts are crazy, I have to call and talk politics to people, I am so uncomfortable. Then you beg them, and when they say no, you beg some more. then when a training pops up, we are all put on mute, so no questions can be asked (lol) ok!!!!!On top of that they pay 9.50 per hour.

1.0

Aug 7, 2017

One of the WORST places I've EVER worked.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only Pro to Infocision was the Volunteer Recruitment

Cons

You had to wear dress clothes, you couldn't wear sneakers, the break room is a joke, You were forced to follow an ultra-extremist conservative agenda. The management would send you home, denying you your daily hours if you wouldn't go against your rights to not make calls for religious and/or political figures or organizations. The CEO Craig was as fake as the smile on his face, he was commonly referred to as "Captain Fake Bake" amongst the CSI's that worked at the Huntington call center. Thank goodness I woke up, quit and went to Amazon.

Viewing 115 - 117 of 130 Reviews

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InfoCision

InfoCision Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Deceiving job description

Something is better then nothing!

One of the WORST places I've EVER worked.

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