Is InfoCision a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at InfoCision have rated their employer with 3.3 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at InfoCision .

Does InfoCision pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at InfoCision with 2.5 out of 5 stars based on 22 anonymously submitted employee reviews. This is 38.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at InfoCision.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home is awesome" ((in 66 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 55 reviews)); "The benefits are good and reasonable with today's rates!" ((in 19 reviews)); "Flexible hours and able to makeup hours" ((in 19 reviews)); "Coworkers are nice and friendly." ((in 17 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 32 reviews)); "Bad training "classes"" ((in 28 reviews)); "Unexperienced and unprofessional supervisors." ((in 28 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 12 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 12 reviews))

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InfoCision

InfoCision Customer Service Representative CSR reviews

3.3

59% would recommend to a friend

(22 total reviews)

Craig Taylor

60% approve of CEO

13% positive business outlook

Ratings by category

4.7

Work/Life balance

3.9

Diversity & inclusion

3.2

Culture & values

2.9

Career opportunities

2.7

Senior management

2.5

Compensation and benefits

Customer Service Representative (CSR) employees have rated InfoCision with 3.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. InfoCision is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

22 reviews

1.0

Jul 14, 2026

Low pay but the benefit of working from home

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

none as of yet to talk about

Cons

pay is way low but at least im work from home

3.0

Jul 4, 2025

Beginner friendly

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and bonus opportunity

Cons

Raises could be more that's it

5.0

Sep 18, 2024

Great working environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great people. Great working environment

Cons

Pay is to low for me.

Viewing 1 - 3 of 22 Reviews

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InfoCision reviews FAQs

InfoCision reviews InfoCision Customer Service Representative (CSR) reviews

InfoCision

InfoCision Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low pay but the benefit of working from home

Beginner friendly

Great working environment

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