Is InfoCision a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InfoCision have rated their employer with 2.4 out of 5 stars in 130 Glassdoor reviews. This is a higher than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service (CSR) Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InfoCision .

Does InfoCision pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InfoCision with 1.6 out of 5 stars based on 130 anonymously submitted employee reviews. This is 6.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InfoCision.

How happy are Customer Service (CSR) professionals working at InfoCision?

4% of Customer Service (CSR) employees at InfoCision would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service (CSR) professionals have also rated InfoCision with a 2.8 rating for work-life-balance, 1.9 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home was great" ((in 66 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 57 reviews)); "Flexible hours and able to makeup hours" ((in 19 reviews)); "The benefits are good and reasonable with today's rates!" ((in 19 reviews)); "Flexible schedule" ((in 16 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"Bad training "classes"" ((in 33 reviews)); "poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 30 reviews)); "Unexperienced and unprofessional supervisors." ((in 30 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 13 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 11 reviews))

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InfoCision

InfoCision Customer Service (CSR) reviews

2.4

4% would recommend to a friend

(130 total reviews)

Craig Taylor

40% approve of CEO

36% positive business outlook

Ratings by category

2.8

Work/Life balance

2.8

Senior management

2.8

Career opportunities

2.7

Culture & values

1.9

Diversity & inclusion

1.6

Compensation and benefits

Customer Service (CSR) employees have rated InfoCision with 2.4 out of 5 stars, based on 130 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. InfoCision is rated 33% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

130 reviews

4.0

Oct 19, 2023

Okay job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits hours supervisors easy work

Cons

Mentally draining calls not long enough breaks hour unpaid lunch

1.0

Sep 24, 2023

Horrible. Don't Do It.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not sure there are any.

Cons

The company seems to have lost its way. Maybe they had good intentions. Training is horrible. It's like they trying to throw sand in a cup from 10 feet away. Sure, some might land in it, but most will not. Trainers willingly admit that they don't train you well and also admit that they skip training videos/modules just to get you on the phone. Also, the employees make fun of and ridicule callers in the group chats. It's atrocious and rarely are they asked to stop. Also, their lack of protection of people's PII is criminal.

1.0

Sep 6, 2023

Eh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Good hours.

Cons

Low pay, horrible management, horrible calls.

Viewing 22 - 24 of 130 Reviews

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Jobs at InfoCision

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InfoCision

InfoCision Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay job

Horrible. Don't Do It.

Eh

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